All American Direct (AAD) Frustration

[Pinchhitter]

Ok...

- Thurs. I called AAD to give new smart card # to have service started on a replacement 211. I also asked if she needed my old receiver # to remove it from my account. CSR, who was very rude by the way, aburptly said why would she want that number. Anyways....

- No channels after the call, no channels Fri morning, No channels Fri evening after work. I call back and get a nice and seemingly competent CSR. He indicated that the previous CSR added the smart card number for the new receiver but failed to actually activate it. He then took the old receiver number from me and removed it from my account. Pleasant guy, great thanks.

- After the call I get 2 of the 3 channels that I had subscribed to (ABC and FOX). CBS was nowhere to be found. Called back and this CSR sounded like the rude woman from Thurs. Said that their was no record of me receiving CBS. I told it was the first station I was granted, second I have 3 receivers in the house and 2 of them have CBS right now and I am paying for it! She barely said anything and acted as if I had no idea what I was talking about. I asked for a supervisor, she said to call back tomorrow because none were available. She would not help at all.

If this is how it is when you have to replace a receiver, i might as well cancel this service.

Anyone else have issues with AAD like this?

[Tampa8]

Cancel.

[rdinkel]

I have had no problems with them. When I replaced a 211 with a second 622, it went very smoothly.

[Buzzdar]

what number are you calling? 18007283950?

[rdinkel]

I don't recall. I went to their website; called the number; voice prompts took me to a human. Each time I have talked to a woman. I always start such calls with small talk before getting to the point. I find being friendly and "understanding" go a long way toward receiving good service.

[Pinchhitter]

They indicate that I never received CBS, although I am receiving it on 2 of 3 receivers. Anyways I did speak to a much more cordial and professional CSR, but still they do not know what to do.

[Buzzdar]

what is AAD charging you each month?

[Pinchhitter]

That is what I need to clear up I have a $9 charge and a 5.98 charge.

[rdinkel]

I have ABC, NBC, and CBS now from both coasts. There was some partial month billing, but I think the new price is $2.59 per network (includes both coast feeds for that price). I am finally back to where I was before Dish had to shut down its distant networks (except no longer have the CBS-HD feed). It took awhile to get new waivers from local stations. But all are in place now. (Can't waiver Fox since they have a local SD repeater site in my small mountain town.)

I continue to hear that fiber feeds will be coming soon, and HD may be here by the end of the year or early next year. They are my best hope for networks in HD.

[Buzzdar]

That is what I need to clear up I have a $9 charge and a 5.98 charge.

maybe they have you with 2 accounts i have read before some people are being set up with 2 accounts.