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09-27-2007, 04:34 PM
|  | Pub Member / Supporter | | Pub Member / Supporter Join Date: Jul 9th, 2004 Location: St. Peters, MO
Posts: 341
| | Quote:
Originally Posted by steve4810  | Thanks!  |
09-28-2007, 01:51 PM
| | SatelliteGuys Freshman | | Join Date: Apr 2nd, 2004
Posts: 32
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I just checked mine that I sent out about 4 weeks ago. It is at the "Required Service Period." It says a check of $1.00 is being processed??
I should be getting the $100 credit and $10 for 10.
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09-28-2007, 03:37 PM
|  | SatelliteGuys Senior | | Join Date: Nov 18th, 2003 Location: Los Alamos, NM
Posts: 917
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Mine now says Processing and Error(s): Invalid Account Number
I'm sure I entered it correctly. What do I do or do I expect?
Also the bill copy sent has the 16-digit account.
Is this just a run around? I want my $100.
-Ken
P.S. why doesn't Dish handle this as they have all the info? Just hoping you won't get it?
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09-28-2007, 06:05 PM
| | SatelliteGuys Senior | | Join Date: Nov 27th, 2006
Posts: 863
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Every rebate hassle with Dish I figure it's just me but seeing the two posts above I see a pattern.
My rebate first showed "invalid account number" then days later that a $1.00 check was mailed. Now it has backed up and shows me back on step three with the note that a another $1.00 check is being processed.
You would think that by putting up a web page for folk to see what was going on that they would make accuracy "job one".
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09-28-2007, 11:37 PM
| | SatelliteGuys Senior | | Join Date: Oct 8th, 2006 Location: The Emerald City
Posts: 800
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I send an e-mail and money goes from A to B in 24 hours. Everyone else doesn't get that?
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09-29-2007, 01:11 AM
| | Supporting Founder | | Supporting Founder Join Date: Dec 13th, 2004 Location: San Francisco Bay Area
Posts: 8,802
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"P.S. why doesn't Dish handle this as they have all the info? Just hoping you won't get it?"
That's exactly what I told them when I complained about my rebate.
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09-30-2007, 09:41 PM
|  | Pub Member / Supporter
Topic Starter
| | Pub Member / Supporter Join Date: Jan 20th, 2006 Location: Morganton, NC
Posts: 171
| | Quote:
Originally Posted by steve4810 Every rebate hassle with Dish I figure it's just me but seeing the two posts above I see a pattern.
My rebate first showed "invalid account number" then days later that a $1.00 check was mailed. Now it has backed up and shows me back on step three with the note that a another $1.00 check is being processed.
You would think that by putting up a web page for folk to see what was going on that they would make accuracy "job one". | I saw the same thing on my rebate query, except that it hasn't backed up...yet. I'm sorry, but there just seems to be lots of incompetence with DISH's customer service including their rebate processing. As a follow-up to my generating this thread, I received another reply from ceo@echostar.com -- They've added $20 credits this month and $20 next month (due to the rebate hassles I've encountered) and told me that the rebate credits should begin appearing in 8-10 weeks.
We'll see...
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09-30-2007, 11:59 PM
|  | SatelliteGuys Regular | | Join Date: Jan 22nd, 2004
Posts: 250
| | Quote:
Originally Posted by mike2154  If the paperwork is filled out properly and a copy of the front & the back of your bill is included with the rebate it should be automatic. | Hum, I wonder why they first told me that my account was "not active"? so they were denying the rebate request, wonder where my $120/month was going.  . When I called, they said it was a computer glitch and they would reprocess the rebate. I then received a postcard saying that my rebate was outside the promotional period. So I called them again and was told it was a computer error. I did not get any action until I used the CEO email address. So if you think all you have to do is follow direction to get your rebate, you are NOT correct. Companies love rebates because they know a certain % will never send them in, and those that do will not fight if they get a rejection, and those that do fight, a certain % of those will give up. Just look at an Office Depot rebate thread, if you think Dish is bad. Sure some companies are prompt and very fair with their rebates, Dish is NOT one of them.
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10-01-2007, 02:40 AM
|  | Pub Member / Supporter | | Pub Member / Supporter Join Date: Apr 1st, 2006 Location: Arizona
Posts: 69
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Sent my rebate in on 9-15-07. Just checked the link and basically got the same as you guys. 1- received. 2- processing, and error with account #which came right off the bill that was sent ,front and back. So I will give it some time and keep checking. If they screw up there is always the ceo@.
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