DISH Rebates - Redemption Nightmare

[eacalhoun]

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It has been sometime -- maybe next to never -- that I've experienced the kind of frustration I have had with trying to redeem the DISH rebate. I became a DISH customer on July 7. As soon as my first new billing statement generated just a few days later, I printed a hard copy; completed the redemption form as instructed and mailed. To make a long story short, I gave sufficent time for the rebate to begin processing -- I queried the rebate website and telephoned, too and it indicated "no activity". I mailed 2 more redemption forms, with the latter sent certified mail so that I would know a human hand had received it. And, indeed I received the post card by return mail with a signature indicating the redemption form arrived at its destination. Again, I gave sufficient time for my form to begin jumping through its hoops. I checked for rebate activity, and still none. I finally emailed ceo@echostar.com on August 30. Within a day, I had a reply with an apology and a note that the credits would be automaticallly added and that I should see them on my next billing statement. My next statement generated September 22 and there were no credits showing. I have replied to the email I received from ceo@echostar.com so I will update you on how this transpires. Any other suggestions or has anyone else dealt with this rebate hassle? I love my DISH programming, DVR, etc but this rebate hassle and their customer service is far from lovable.

Eric

[RandallA]

Yes, this rebate hassle is very frustrating. My story is very similar to yours except that ceo@echostar.com did take care of the rebate and credits showed up in the next bill. Good luck and keep pushing the people at ceo@echostar.com until you get it resolved.

[KAB]

Originally Posted by RandallA

Yes, this rebate hassle is very frustrating. My story is very similar to yours except that ceo@echostar.com did take care of the rebate and credits showed up in the next bill.

Same here. It showed as a AT250 credit, for whatever reason.

[rthomp03]

My 1st 622 upgrade rebate which I began last November took until March to show up. Be patient a bit longer. I did my 2nd 622 upgrade in August and the rebate is still being processed. I received my equipment return $10 credit on the September 22nd bill.

[steve4810]

Today the rebate query page showed that they had mailed me a check for $1.00. What?? It also said the account number was wrong but it showed up right.

I went for the on line chat option a few minutes ago and the guy wasn't very assuring saying something like "if you filled it out right you have no problem and will get the credits". Yeah, right.

If I had an ulcer it would be acting up now.

Anybody had the rebate status page come up with "$1.00 check mailed"?

[BFG]

I got a 50 dollar credit this month but it was supossed to be 100, im deciding if i should call in and hassle it

[steve4810]

Originally Posted by BFG

I got a 50 dollar credit this month but it was supossed to be 100, im deciding if i should call in and hassle it

ATT wouldn't make this mistake! Check my bloviating in this thread.
http://www.satelliteguys.us/dish-net...tting-hot.html

In the mean time complain like h***.

[mike2154]

If the paperwork is filled out properly and a copy of the front & the back of your bill is included with the rebate it should be automatic. If you forgot to copy the back of the bill or filled something out improperly then you will need to take care and make sure everything is correct including the address being the exact same as it is on your dish paperwork and phone number is the same as well. I have processed hundreds of rebates through our dealership and have only experienced a few problems and the ones that we had problems with did not include a copy of both sides of their bill or had not completely filled out the information properly and when they corrected the problems or omissions the rebates started 2 months later. It is not a nightmare if it is done properly it may take a few months for the rebate to reflect on your bill but it is very simple and easy if done correctly.

[thiggin2]

I had the same problem but with mine I only submitted the front of the bill and not the back also. But they don't give a phone number so you can call to get an address to submit what was missing. I was trying to get the 10 for 10 deal. So I email the ceo address and within hours got a response that stated they would apply the credits starting the next billing cycle. Well there was a credit but it wasn't the 10 for 10. It was the 20 for six (six months free deal) . So I guess I came out alittle ahead on that deal .

[rthomp03]

What's the url for the Rebate Query Page?