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08-02-2009, 12:37 PM
|  | Pub Member / Supporter | | Pub Member / Supporter Join Date: Sep 20th, 2005 Location: Indianapolis, IN
Posts: 6,356
| | Quote:
Originally Posted by illusionescape  Is anyone having problems with changing programming in their online account? When I pick one of the "American" packages (i.e., Classic Gold) and then click on the tab for "HD Channels", nothing appears. So its not letting me select HD programming. | The site has been undergoing re-vamping in the last 24 hrs due to programming changes. Could be all is not back to normal.
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08-02-2009, 12:43 PM
|  | SatelliteGuys Freshman | | Join Date: Jun 12th, 2007 Location: Southeast Ohio
Posts: 43
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I just added the platinum package and it was easy when I used the chat mode and I saved the chat session.....just in case of problems
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08-02-2009, 01:01 PM
|  | SatelliteGuys Regular | | Join Date: Apr 9th, 2005 Location: Tucson, Az
Posts: 129
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Just removed the Platinum charge. At first he was not going to credit me on my current bill, because he said that he could not. Then I pointed out that the bill covers services from Aug. 5th to Sep. 4 and he gave me a $10 credit off of next months bill also. So it all worked out. Thanks Scott for the info.
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08-02-2009, 01:03 PM
| | SatelliteGuys Regular | | Join Date: Nov 21st, 2004 Location: Lubbock, Tx
Posts: 210
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I just called to get my Platinum fee of $10 eliminated. The 1st CSR had no clue and transfered me to a supervisor. The supervisor said they were having computer problems but would make the fix as soon as the glitches cleared up. I had him reconfirm what he was going to do and he said He would remove the HD platinum and HD gold then add back HD gold + platinum. He warned me I might lose HD for 10-15 minutes while this happened. I hope this all works ok.
__________________
DBS user since 1996
c-band user 1985-1998
2 - VIP622 with SimpleTech 500GB EHD ,1- 4900,1- JVC DVHS
2-DISH HD34-310 connected via HDMI to DVI from VIP622
sound 1 optical via Pioneer VSX-516, 1 via RCA cable
3-SD tvs connected to home cable network to the 4900
1 SD tv connected to VIP622 TV2 and JVC DVHS via RCA
cables
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08-02-2009, 02:05 PM
|  | SatelliteGuys Regular | | Join Date: Aug 9th, 2005 Location: Eau Claire, Wisconsin
Posts: 124
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I have turbo hd silver and am getting a major run around.
The online CSR said I had to call and talk to them and they
would add it. When I called I was told that it wasn't part of
my package. When I persisted I was told that I could add
it but that they where having computer glitch problems and
to call back tomorrow. Since then, I have tried 3 more online
CSR's and they keep saying that I need to call that number.
When I persist and tell them I did and they told me to have
them add it they say they are having computer problems.
WTF is going on!
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08-02-2009, 02:14 PM
| | SatelliteGuys Regular | | Join Date: Feb 6th, 2008
Posts: 71
| | | Took me only 30 seconds if that...
Wrote that I wanted to get platinum hd if it was possible and if it would cost me anything and this is what I got... Please wait while we find a representative to assist you... You have been connected to (03) Sharon K.. (03) Sharon K.: Thank you for being a valued DISH Network customer, I will be happy to assist you today. Please give me 2-3 minutes to access your account and review the information you have already provided. Me: ok thanks (03) Sharon K.: Your patience is greatly appreciated. (03) Sharon K.: I have added this to your account right now. You will receive Platinum HD for free from now. (03) Sharon K.: You are all set. Have I handled everything to your satisfaction? Me: with no extra charge??? (03) Sharon K.: No. There is no extra charge. (03) Sharon K.: I see that you are a wonderful customer who always made payment on time. (03) Sharon K.: That's great! (03) Sharon K.: We appreciate your business. (03) Sharon K.: Have I answered everything to your satisfaction? Me: well i do appreciate you as well Me: yes this is by far the best convo ever Me: thanks for making this so easy (03) Sharon K.: You're very welcome. Me: when can i see the new channels? (03) Sharon K.: It was pleasure assisting you! (03) Sharon K.: You will get the channels with in 10 minutes. (03) Sharon K.: I hope you will enjoy the channels. (03) Sharon K.: You will have the opportunity, at the end of this chat, to rate how well I have provided you with exceptional service. Please take this brief survey to rate the impact I had on your issue. (03) Sharon K.: I'm glad we were able to take care of that for you. Thank you for being a DISH Network customer, have a great day. Thank you for visiting Dish Network. You may now close this window. Your session has ended. You may now close this window.   |
08-02-2009, 02:16 PM
|  | SatelliteGuys Regular | | Join Date: Apr 23rd, 2006 Location: Cincinnati
Posts: 486
| | Quote:
Originally Posted by Joewee I have turbo hd silver and am getting a major run around.
The online CSR said I had to call and talk to them and they
would add it. When I called I was told that it wasn't part of
my package. When I persisted I was told that I could add
it but that they where having computer glitch problems and
to call back tomorrow. Since then, I have tried 3 more online
CSR's and they keep saying that I need to call that number.
When I persist and tell them I did and they told me to have
them add it they say they are having computer problems.
WTF is going on! | When I try to go to the HD programming page it just goes through the loading thing and it never displays a page that you can read.
It sure looks as though Dish is getting hit very hard on their HD page.
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08-02-2009, 02:18 PM
|  | Pub Member / Supporter | | Pub Member / Supporter Join Date: Nov 25th, 2003 Location: Nederland , Texas
Posts: 7,979
| | Quote:
Originally Posted by Joewee I have turbo hd silver and am getting a major run around.
The online CSR said I had to call and talk to them and they
would add it. When I called I was told that it wasn't part of
my package. When I persisted I was told that I could add
it but that they where having computer glitch problems and
to call back tomorrow. Since then, I have tried 3 more online
CSR's and they keep saying that I need to call that number.
When I persist and tell them I did and they told me to have
them add it they say they are having computer problems.
WTF is going on! |
You can only add the Hd + plat pack if you have a Classic programing pack, NOT A TURBO hd pack. So if you go with Classic Silver pack or Classic Silver WITH dvr, you could then add HD + plat pack for 10.00. Obviously DISH wants all subs to move away from the failed Turbo HD stand alone packs.
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08-02-2009, 02:21 PM
|  | Pub Member / Supporter | | Pub Member / Supporter Join Date: Jun 30th, 2005 Location: Macomb, Michigan
Posts: 1,951
| | Quote:
Originally Posted by wolfjc When I try to go to the HD programming page it just goes through the loading thing and it never displays a page that you can read.
It sure looks as though Dish is getting hit very hard on their HD page. |
I am thinking there HD page may be getting an update, its been like that all weekend, also rumor is that it may be he end of Turbo HD for new subs, so they may be removing that as well on there website??
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08-02-2009, 02:22 PM
|  | SatelliteGuys Freshman | | Join Date: Apr 9th, 2009 Location: Albany, GA
Posts: 46
| | Quote:
Originally Posted by wolfjc When I try to go to the HD programming page it just goes through the loading thing and it never displays a page that you can read.
It sure looks as though Dish is getting hit very hard on their HD page. | Source code for that web page shows that they are purposely refreshing it over and over. Don't know why they could not just put a under construction message.
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