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11-10-2009, 08:03 AM
|  | On paid leave. | | Pub Member / Supporter Join Date: May 3rd, 2007 Location: Wayne County,Pa
Posts: 9,583
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Originally Posted by juan  DVR service on a 211 is a one time fee I dont think you can stop that once you have it | Its a One time Fee, WHILE YOUR A CUSTOMER!. If you Cancel or drop service why should they let you keep anything from an account that no loger excists? So if drop my Verizon Internet, and six months later I decide to start up again, They should just give me back my router,modem,and same rate plan as when I left. Yea , OK . This is the real world. I'd be getting charged exactly the same as anyother returning customer.
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11-10-2009, 09:49 AM
|  | SatelliteGuys Regular | | Join Date: Feb 26th, 2009 Location: Maine
Posts: 161
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The question seems to be whether the fee is tied to the individual 211 box or to the account. It could reasonably be done either way, but it appears that DISH considers it tied to the account.
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11-10-2009, 12:23 PM
|  | Supporting Founder | | Supporting Founder Join Date: Sep 7th, 2003 Location: Western WV
Posts: 11,950
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They charge for each 211 on your account but if you have a 722 and want external hard drives on them then it covers any DVR that you want an external hard drive on.
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11-10-2009, 01:57 PM
|  | Pub Member / Supporter | | Pub Member / Supporter Join Date: Sep 20th, 2005 Location: Indianapolis, IN
Posts: 6,377
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Originally Posted by Stargazer They charge for each 211 on your account | If you are talking EHD, no.
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11-10-2009, 02:12 PM
|  | DVR Addict~Mad Scientist | | Supporting Founder Join Date: Mar 16th, 2004 Location: Satsuma, AL
Posts: 6,032
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Valid complaint here, IF the account number is the same and the receivers are the same.
If you got a new account and new receivers, tough!
They can't have it both ways. If a returning customer can't get new customer promotions, they should be able to reactivate at the previous level of service with no repeats of "one time" fees.
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11-10-2009, 02:27 PM
|  | Pub Member / Supporter | | Pub Member / Supporter Join Date: Jul 20th, 2005 Location: Northern VA
Posts: 11,542
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Nice post, DishSubLA.
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11-11-2009, 11:45 PM
| | SatelliteGuys Junkie | | Join Date: Apr 9th, 2006
Posts: 1,562
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Originally Posted by Lt Disher The question seems to be whether the fee is tied to the individual 211 box or to the account. It could reasonably be done either way, but it appears that DISH considers it tied to the account. | As would the majority of businesses. Some warranties are transferable and Tivo associates it "lifetime" status to the box, but those are uncommon practices. Besides, TiVo desperately needs to allow the "lifetime" service to be transferable because they had to grow the business, and now they are bleeding subscribers. Most healthy companies don't practice the TiVo model.
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11-11-2009, 11:47 PM
| | SatelliteGuys Junkie | | Join Date: Apr 9th, 2006
Posts: 1,562
| | Quote:
Originally Posted by Stargazer They charge for each 211 on your account but if you have a 722 and want external hard drives on them then it covers any DVR that you want an external hard drive on. | because one is primarily an archival feature and the other allows recording directly to the HDD.
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11-11-2009, 11:48 PM
| | SatelliteGuys Junkie | | Join Date: Apr 9th, 2006
Posts: 1,562
| | Quote:
Originally Posted by Pepper Valid complaint here, IF the account number is the same and the receivers are the same.
If you got a new account and new receivers, tough!
They can't have it both ways. If a returning customer can't get new customer promotions, they should be able to reactivate at the previous level of service with no repeats of "one time" fees. | If the account was closed then, as in he was not paying a penny to keep it in a status for reactivation, then absolutely . . . bonkers! Some people just don't get it. I've already explained why this does NOT have to be the case in a previous post. How does any business keep its customers? By the customer knowing that if they leave a company as a client, they lose the status they have now. Otherwise everyone would be playing Direc TV one day, then switching to cable, then switching to Dish, then back to Direct with all the previous status, then back to Dish not having to lose any of the previous status. Unfortunately, we have a system that encourages dis-incentive to close an account. It is just a fact of capitalistic life. That's the way it works. Not they ANY of us would like it to; we are all with you in WISHING that were the case, but it's not, and it is ethical.
Now, if the account was "asleep" for the very extended period of 6 months, then I think it is up to the company to decide about having to pay the fee again. I personally wouldn't like it if they charged again, but it would still be ethical, but not as customer friendly. If we don't like it, then we give our business to someone else. Hello Direct TV or cable. That is how we "vote" in this country.
Last edited by DishSubLA; 11-11-2009 at 11:59 PM.
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11-12-2009, 12:10 AM
|  | Pub Member / Supporter | | Pub Member / Supporter Join Date: Sep 9th, 2008 Location: San Diego area (CA)
Posts: 671
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Guys it's not like AIDS or Herpes, you don't have it "forever" ; you leave - you lose - end of story.
Want to see both D and E start standing their corporate ground - only way to continued profitability for either.
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