Thread: Five Reasons why dish has failed.

Over the past few months Charlie has said that he wants dish to be a world class service, but we continue to really see more of the same from dish network. I honestly believe that dish is failing as a company and wont be around in two years if they stay on the same course. So with that said this is whats killing dish.

1. Upper Management

Upper management is who leads dish daily, and makes all the shots, while charlie has changed upper management, but has he really? They continue to make the same mistakes as they have in the past which leads me to believe that the truth in problem with Echo star is within Charlie and his click. They just don't seem to get what customers want, and they are very out of touch with the public. Charlie needs to have someone with fresh eyes, from the outside looking in. While Charlie may has tried this approach, I believe charlie went the wrong direction, and looked in the wrong spot. Charlie call me if you want to know where the right direction is Also, Charlie wants to make Dish a world class service, and Dish has failed to make those changes. Dish has not done a single thing to secure that position and they continue to be a 3rd / 4th teir service.


2. Advertising.

Dish's Advertising has sucked. Even their new advertising has blatant lies in it such as they have the best HD picture quality around, wich is not true as dish still uses HD lite in transmission of most of their HD. Where as competitors are broadcasting full resolution HD at very good bit rates. Other lies in the new advertising is that dish has the most HD Anywhere.. That is questionable as dish counts RSN's in full time where they are not in Full time. Also, on dish's website it has a channel count comparison where dish blatantly show's directv not having channels that they do infact have For instance, dish claims that directv doesn't have 64 channels of Sirius music, When in fact directv has 59 Sirius XM channels, and 69 including the Sonic channels.

This is a very disturbing trend that dish has been doing, as their advertising has been misleading. This indeed show's the signs of desperation. Also, turn on a sporting program, you allways see directv's logo. I havent seen Dish's logo like how they used to have it at these events. I also haven't seen dish sponsor a program on ESPN or ABC like how they used to.

The 99.9 service reliability claim is False, There is no way that dish can offer service at a 99.9 service reliability as unfortunately there are underlining factor's such as storms, ect wich brings it down to somewhere around 98 percent. Also, some customers cant get dish at all due to LOS issues, those customers have 0 percent service reliability. Those customers could technically sue dish for false advertising as they cant get the 99.9 quality that dish's ads claim.

How dish can improve, bring some star power. Thier frank ads were great! Directv has had sucess with this as I still want Beonce to upgrade me .... Get your logo and name recognition out there. Become a house hold name like Directv, or Tivo. And point out the right things in your advertising such as how you have more Movie channels than Directv.

3. Customer Service

Dish, When I worked for them they took pride in getting the JD power excellence awards, This company is now a very diffrent company as now ATT Uverse has the award. Back then dish had 0 over seas call centers. Today you get the phillipeans and india unless you need technical support. Today dish's customer support is totally in the crapper and I blame dish for not supporting this economy and instead moving customer service over seas. Dish could very easly open up new call centers across the country and fire these phillipeans / indians you cant understand nore want to deal with. Let me give dish a word of advice, if you hire locally in the usa, not only would you be doing good for the economy, you could give your PR people some good news to put on the wires as a pro American company.

Also dish, stop calling me! I keep getting these annoying calls saying that my programming will be disrupted, even though I already canceled service! These calls keep coming in every day and causes customers to run the other way. I only owe dish 15 bucks for the service I have received, (just haven't paid them yet) and yet I keep getting annoyance calls telling me that my service will be disrupted, when I requested the service to be turned off.

4. Programming.

Dish, the lack of sports programming is KILLING YOU! You have been counting HD rsn's as apart of your full time package, yet You have only 1 full time HD rsn out of the 40+ that are out there. People want to see their games and dont want to worry about if dish is going to carry it or not. With every other provider this worry is not there as they know that Directv, or uverse will have the game as they offer their HD rsn's full time in HD. Also there is alot of HD programming from the games aside that are on these

Also you claim to be the HD leader when your own Dish Earth channel is in SD! Great idea, but slap an HD camera on there next time

Sporting packages have attracted Directv millions upon millions of coustomers. That type of investment has paid Directv Dividends. I don't know why dish has not done the same thing. MLB really has killed Dish, and NFL Sunday Ticket deals would have put Dish in a different league. Untill this happens, dish will always be a third / fourth teir service.

Also, Bump up your resolutions and match what the provider sends you via Mpeg 4. Then advertise your impeccable hd signal.


5. TIVO

While dish does have a stay currently, Tivo continues to be this dagger in the heart for dish, and every time there is a ruling that dagger gets twisted, turned and dug a little deeper. Sign an agreement with Tivo and just get this over already. This is another reason why customers continue to amplify the sinking titanic that is currently going on over at dish. Charlie, you just got your iceberg warning, stear the dam ship the other way! If dish and Tivo actually had a great relationship, OMG dish could actually market that, and spinn it for some good pr.


Dish talks alot of good game, but hasnt acted. Talk all the game you want, but charlie your actions speak louder than words, and with the right people in the right positions dish can indeed become a world class service. Untill this happens, Sorry Charlie, dish will Fail! In the current market conditions dish is on life support and has 2 years untill it dies, unless Charlie gets some treatment from Dr. goaliebob

bravo bravo!!!!!!!!!!!!

From an outsider I can definitely see the affects of poor advertising. I see DirecTV advertise everywhere on everything and they have some of the most creative and informative commercials. Some commercials may stretch the truth (perhaps lie), such as the one on Fox Saturday baseball that states, "Catch EVERY MLB game in HD ALL season, with DirecTV". This is where I disagree with you here, Goaliebob. I think Dish needs to do more "stretching the truth" comercials. It works for others, perhaps they should do the same?

Dish needs to do more of what DirecTV is doing. I cannnot tell you how many people I encounter whom do not have Dish nor Direct and believe that they are the same company, named DirecTV. This is probably because they see DirecTV everywhere on everything they watch. If and when they do decide to sign up for satellite, they will more likely than not, sign up for Direct (mainly due to name recognition).

Dish not only needs to improve their advertising by advertising more, they need to make their advertising more effective by appealing to others. They need to tell potential subs why Dish is better than the other providers. Dish needs to advertise their DVR and their channel options. Since they took over the HD lead, I have yet to see a single comercial advertising that they ARE the nationwide HD LEADER. I have yet to see a single comercial convincing me why their VIP DVRs are the best.

As a DirecTV subscriber I want to see Dish do much better. A sucessful Dishnetwork would mak my DirecTV product much better and even give me a another option, if I choose to leave.

Bob, I think you should have include the programming disputes that Charlie seems to have, more then other providers, for either national or local channels. Folks don't like to see a channel they view/like being removed because Charlie says it's too expensive to carry with their local cable or DirecTV has them no problem.

other boring day in the sat world ,eh..

I think we have a troll in the house.

Seriously, I don't think Dish network is failing at all. I am quite content with the programming choices; and think the picture quality has improved dramtically over the past two years. As far as programming goes, there is NOTHING out there that I want that Dish doesn't have already. While I don't like the outsourcing of Customer Service, Dish is certainly not the worst offender there is on that issue. I am glad Dish doesn't make me have to pay more in order to have MLB; and I am more critical of the NFL for limiting the opportunities for folks to get Sunday Ticket.

Your statements of upper management are critical, but don't really say anything. Its a hollow paragraph that provides me with nothing.

Dish's Advertising is ok; they don't lie any worse than the competition - any of the competition.

And Tivo? Tivo is a gnat; it is an expensive gnat; but eventually it will go away. The reality is that Dish has the best damn dvr on the planet; and it is not effected by the law-suit. The 722/622 Vip series rocks.

Originally Posted by jimijam28

other boring day in the sat world ,eh..

Not really, Just tired of dish's same old attitude, dish wont get fixed until this attitude gets fixed. I also agree about the programming note on dish pulling channels.

Originally Posted by rockymtnhigh

I think we have a troll in the house.

Seriously, I don't think Dish network is failing at all. I am quite content with the programming choices; and think the picture quality has improved dramtically over the past two years. As far as programming goes, there is NOTHING out there that I want that Dish doesn't have already. While I don't like the outsourcing of Customer Service, Dish is certainly not the worst offender there is on that issue. I am glad Dish doesn't make me have to pay more in order to have MLB; and I am more critical of the NFL for limiting the opportunities for folks to get Sunday Ticket.

Your statements of upper management are critical, but don't really say anything. Its a hollow paragraph that provides me with nothing.

Dish's Advertising is ok; they don't lie any worse than the competition - any of the competition.

And Tivo? Tivo is a gnat; it is an expensive gnat; but eventually it will go away. The reality is that Dish has the best damn dvr on the planet; and it is not effected by the law-suit. The 722/622 Vip series rocks.

I wouldnt count your chickens before they hatch on the DVR as the patent in its current form could affect the current DVR if Tivo goes after them for that. If the ruling comes down saying that dish's work around does infringe, then any dvr that dish makes is fair game for tivo to have the court turn off.

Uppermanagemnt is what has lead dish to where they are today, and its their job to dig dish out of the hole they are in. They have failed to do so!

I disagree with dish's advertising. I havent seen anything in the class of advertising that dish has done that's like directv. Look at Directv's board room commercials. Those commercials are effective. Rocky I think you have gone happy to much

For you to say that dish isnt failing, is competley inaccurate as they are shedding customers left and right. Untill they have positive numbers, They are indeed failing. Churn is a great beromitor of how dish is doing. What happens when dish has no customers left? no profit! = Fail.

13 million customers don't seem to think they failed. I for one don't think they have either. D* IMO is failing, and just wait untill all those new customers find out for themselves the hard way. Glad I'm out from under the D* belt. Its hard to get out too.