Help With Error

**JoshMullican** · 11-09-2009 04:27 PM

Hello,

I actually called dish on this and they told me to just wait for a few hours and then call back!?!?

When I turned on my TV I was greeted with a nice error message...

Warning 981

Boot Recovery
Bootstrap Id 1532
Hardware Id RMKB
Receiver Id 107xxxxxx

Vital program information
will now be downloaded
into your reciever _
Do not disturb or unplug
Until this screen disappears
| | | | | | | | | | | | | | | | <---- Progress bar that has been stuck qt 50% for two hours

Does anyone know what I should do, or should I just wait a few more hours and call Dish back.

The Receiver is a VIP722k DVR

THANKS!!!!

**jlo** · 11-09-2009 10:08 PM

make sure its not warm, try to plug it directly into the wall

**Miner** · 11-09-2009 10:38 PM

If you've waited a couple of hours since you first called dish and the problem still exists, call dish and ask them what steps to follow next. I think you are probably fouled, but perhaps they can guide you through steps to get back in service.

Miner

**skyviewmark** · 11-10-2009 10:19 AM

Unplug the receiver and let it reset.. If problem still persist after a reset then a call to Dish is all that is left

**boba** · 11-10-2009 11:57 AM

Call DISH first don't unplug if you are downloading software.

**skyviewmark** · 11-10-2009 12:22 PM

If it's been locked for hours, unpluging is his only answer

**Drdeceased** · 11-10-2009 02:52 PM

You can unplug it. But you will not be able to use it until it downloads and programs that portion of the software.
Did anything happen last night to the rcvr?
If it will not complete that portion of the process your rcvr will need to be replaced.