Thread: 622 Problems?

I have a problem that has me scratching my head and saying HUH!! I have had a 622 on my upstairs TV for several years and it always worked flawlessly, until last week, when it just quit working. It just sits there and doesn't run, no video output at all, will occasionally act like it wants to run and the green led will light for about 30 seconds but then nothing. The 722 I have downstairs is still working fine so I don't see how it can be a problem with the power inserter or the DPP44 switch. I jumped through all the hoops with tech support, they decided it was a bad receiver and sent me a replacement. Sunday it just started working again and worked fine until Tuesday, then it quit again. Fast forward to today, I got the replacement receiver and installed it. It powered up normally went through the check switch and found all the Sats. Started the download for all the guide information and then just quit working, exactly like the other receiver.

Anyone have anything like this ever happen to them? Anyone have any idea on something to try?


Earl

Try swapping the receiver locations with the 722. This will tell us if the problem is with the receivers, or the location. Even try another power outlet if you haven't already.

I tried another outlet already and it's a real hassle to get the other receiver out to try a swap. I may try hooking this one up in the big room, as I have an Sat outlet not currently being used.


Earl

Let us know what happens! Good luck!

Originally Posted by fr8flyr

I have a problem that has me scratching my head and saying HUH!! I have had a 622 on my upstairs TV for several years and it always worked flawlessly, until last week, when it just quit working. It just sits there and doesn't run, no video output at all, will occasionally act like it wants to run and the green led will light for about 30 seconds but then nothing. The 722 I have downstairs is still working fine so I don't see how it can be a problem with the power inserter or the DPP44 switch. I jumped through all the hoops with tech support, they decided it was a bad receiver and sent me a replacement. Sunday it just started working again and worked fine until Tuesday, then it quit again. Fast forward to today, I got the replacement receiver and installed it. It powered up normally went through the check switch and found all the Sats. Started the download for all the guide information and then just quit working, exactly like the other receiver.

Anyone have anything like this ever happen to them? Anyone have any idea on something to try?


Earl

My original 622 died like that about a year ago. Had it since they first shipped without issue until then. I was able to get it run once or twice by unplugging and rebooting, but it eventually stopped coming back to life. Dish sent me a replacement that worked great until last week.....it started doing the exact same thing. Thanks to the DIRT team, another replacement is in route right now. Mine did start working again after I unplugged my EHD, not sure if that was a coincidence or not. I am not going to try to mess with it until the replacement gets here.

They actually set up an appointment for a tech to come out but I would like to avoid it if I can figure this out.


Earl

Thought I would give a follow up in case anyone ever has this problem. I spent 2 hrs on the phone with advanced tech support trying to correct my problem without any results from anything they had me try. The tech they sent had not been briefed on my problems so I explained what the problem was and everything tech support had me doing. The tech walked into the room looked at the receiver not powering up and said "you have a short in the line, probably at the wall connection". He disconnected the line and the receiver started to power up. It seems that if the receiver senses a short in the line it will just shutdown, gee I wonder why advanced tech support didn't think of this. He put a new fitting on the line, a new coupler at the wall and everything is now working fine.

This wall connection has been in since I built the house 11 years ago and was an old SD fitting. The other connectors in the house have been upgraded over the years, from new receivers being installed but this one has never been changed to an HD fitting. The tech said the higher demands of the HD signal degrade the old SD fittings and cause them to short out. So if anyone ever has this problem now you know a possible solution.


Earl

Disregard the previous post, it's back to doing the same thing.



Earl

Well the saga continues!! So far I've gone through three 622, one 722 receivers and 2 tech visits. The tech was here today and installed a new 722, as he couldn't get the latest 622 working and everything was up and running. About 1 hr after he left it rebooted itself and was back to the doing the same thing, it just hangs on starting up. Much more of this and I am going to just give up on Dish. This tech came from Reilgh Durham, NC and has been working since Nov of last year so he has a vast experience level to draw from.

Dish is sending another tech out Monday, I wonder where he will come from. At least I can still watch everything on the other receiver, which continues to work flawlessly, just have to give up on some of the shows I like with only 2 tuners available.

Stay tuned for Mondays update it should be interesting!!

Earl