Thread: Horrific Install!!!!

Ok, I'm more than pissed at my installation. I'm in Nashville TN. First they were supposed to be there before noon, then at 11am they called to say it would be between 3-5pm. I couldn't be there, so my wife stayed home. I get home and find my drop ceiling tiles not replaced, coax hanging out of the ceiling, they spliced into the existing coax in 3 places (2 hanging out of ceiling), left only 1 remote for 3 receivers, didn't hook up my only HDTV connection properly or place the STB correctly, and didn't even stick around to wait until ANY of the channels came on, or show my wife the system, much less program the 1 remote they did leave for TV. I also get only 1 local channel.... I'm only 15 miles from the transmitter!!!! I called VOOm as soon as I got home. They apologized, etc. But the earliest they can get the installers back out is Monday. Guess they just crapped on my super bowl party!!! I am utterly irate! WTF were these guys thinking (besides seeing the my wife didn't know squat about geek stuff and is pregnant so not able to chase them around)??? To top it all off, my wife is now pissed at ME since it was MY idea to switch from E* to V*. ARRRGGGGHHHH... I'm still steaming!

And everyone wonders why VOOM is going down,I would call VOOM back and tell them they are to have someone there by the end of the week, and if they want you'll send them pictures of the terrible quality of workmanship as soon as your lawyer returns them today.

Originally Posted by iloco

Ok, I'm more than pissed at my installation. I'm in Nashville TN. First they were supposed to be there before noon, then at 11am they called to say it would be between 3-5pm. I couldn't be there, so my wife stayed home. I get home and find my drop ceiling tiles not replaced, coax hanging out of the ceiling, they spliced into the existing coax in 3 places (2 hanging out of ceiling), left only 1 remote for 3 receivers, didn't hook up my only HDTV connection properly or place the STB correctly, and didn't even stick around to wait until ANY of the channels came on, or show my wife the system, much less program the 1 remote they did leave for TV. I also get only 1 local channel.... I'm only 15 miles from the transmitter!!!! I called VOOm as soon as I got home. They apologized, etc. But the earliest they can get the installers back out is Monday. Guess they just crapped on my super bowl party!!! I am utterly irate! WTF were these guys thinking (besides seeing the my wife didn't know squat about geek stuff and is pregnant so not able to chase them around)??? To top it all off, my wife is now pissed at ME since it was MY idea to switch from E* to V*. ARRRGGGGHHHH... I'm still steaming!

I would call Installs Inc. and asked for the Field Manager Name in your area and call him asap to let him know what is going on with your install and let him know that they could not come back until Monday and i am sure he will do everything to get them back sooner cause they should have done it right the first time. And i am sure that they are out install someone else the same way. give them a call and tell them you want the Field Manger Name and Number in your area. 888-987-3474 is install Number.

TYORK - Thanks! I just got off the phone with the field manager for my area. He's supposed to give me a call back when he finds out what's going on. He did try to say that their installers are in a hurry because of the Super Bowl... does me no good since I don't get FOX ( I had it before his guys ruined my E* setup - still active). We'll see what happens

Originally Posted by iloco

TYORK - Thanks! I just got off the phone with the field manager for my area. He's supposed to give me a call back when he finds out what's going on. He did try to say that their installers are in a hurry because of the Super Bowl... does me no good since I don't get FOX ( I had it before his guys ruined my E* setup - still active). We'll see what happens

No Problem .
Just say with it let him know that you where a customer first and you want to watch the super bowl just like the next guy. I sure that if he can get them out there he will. If not tell him you want the Reginal manger name and number

UPDATE: Installers are coming back out today to fix their work, and install an upgraded antenna at the same time! Quick service huh? I talked to the owner of Install Inc's subcontractor last night. He called and while he did make a lot of excuses, said he would have a crew over this A.M. to fix it all. He also said he saw I had a service call for Mon., but that he would go ahead and have them upgrade my antenna this morning. Thanks again TYORK!!

If I were you I would stay home today and over see thier work,make sure that everything is the way you want it before they leave.Even though they were pigs about thier install,I would bite my tounge and try to be nice to them,they may do a better job than to have you kicking them in the ass everytime they bend over

Originally Posted by iloco

UPDATE: Installers are coming back out today to fix their work, and install an upgraded antenna at the same time! Quick service huh? I talked to the owner of Install Inc's subcontractor last night. He called and while he did make a lot of excuses, said he would have a crew over this A.M. to fix it all. He also said he saw I had a service call for Mon., but that he would go ahead and have them upgrade my antenna this morning. Thanks again TYORK!!

no problem hope it all work out today

tyork

Well, they sent 1 of the original installers out. Nice as pie. He did everything I asked, and installed the antenna upgrade. No idea what model, but its a big Channelmaster. (Haven't had a chance to get up on the roof and look). He didn't install a preamp though, and sometimes a couple of channels (although I get all in my area) still cut out and show digital noise. I have no idea where I would install a preamp myself. Or is it the multiplexer? They've got the RG6 going into the Winegard multi then just out to the diplexor at the receivers. Do I need a new multi or preamp or what??