Thread: Thank You letters to VOOM and Charles Dolan

To Mr. Charles Dolan

Thank you for this superior product that you gave us, I have been a vavavoomer for almost a year. Seriously I thought I will not see something like this for another 5 years. But when I found voom that's when I decided to spend over $10,000 to enjoy this experience. I am sure there are lots of people who share my thoughts, and everyone who was a reason to knock voom down it's because they have no knowledge about HDTV or they have bought some equipments from other satellite service providers and they are cheap to give them up and move to voom.

I tried cable, and other satellite services, and nothing is like voom. I hope it stays for a long time.

To Mr. C. Dolan
A heartfelt thank you for all the great HD channels that I and my family have been able to enjoy. My 3yr old loves Equator and Discovery HD, my 9 year old loves Rave and Animania. My wife loves the Cinema 10 and I love watching Worldsport. You really gave my family something worth watching all the time. I'l be watching until the end, thanks again.

Kris Ingram and family
Oregon, Ohio

1/25/05


Mr. C Dolan,
I've only been a Voomer for a month now and dang you, I'm so hooked!!
The other options out there for HD programming are so lame.
Not much more to say that hasn't already been said, so I'll just end this with a heartfelt Thank You.

Rick

To: Mr. Charles Dolan
VOOM/Cablevision

01/25/2005

Dear Mr. Dolan,

We got hooked on HDTV using a Samsung STB and a Radio Shack antenna almost two years ago. On a Saturday early in Dec. 2003 we got an offer to join VOOM in the mail. We talked and checked the budget ($800 is a lot of money for us) and by Monday we called 1-800-GETVOOM and talked to a CSR (unfailingly friendly), talked some more and called back for an install.

Our life changed. I'm not much of a TV watcher although my partner is. However, I became a believer in HDTV. We have enjoyed virtually all your exclusive channels and watch them more than nonVOOM channels. They are unique. And then there is simply the matter of numbers. We went over to a friend's house this weekend where I listened to $75,000 speakers while my partner checked out his total of 20(!) HD channels being provided by DirectTV and Comcast. And the quality--not up to VOOM's standards!

Finally, I want to complement several of your staff. First is Wilt who saved VOOM's bacon when we had problems with our original install. Posted on VOOM/Yahoo and he passed it on to Lori H. who has been amazing. Wish I had a record of some of her phone conversations. More recently VOOM's engineer, Peter, helped us get our local PBS HD station back and has continued to work with us on problems with our STB.
These people (and others I'm sure) care about your customers which is all to rare in businesses these days.

Bottom line--we (yep, me as well) love VOOM and are unlikely to move to any other service because there isn't any other service that comes close to VOOM. We'll do our best to survive on OTA if we have no other choice.

Thanks, once again Mr. Dolan for having the dream. We've lived it with you and will as long as we can.

Still watching HDTV under a nearly full moon and cloudless Seattle skies, Gill & Alex

Mr C. Dolan and your supporters,

I have been a 13 foot big dish user since 1983, due to the large variety of programming and the unmatched signal and picture quality. VOOM is the only small dish service that I would ever consider keeping (and will be keeping if you can pull some more rabbits from your hat).

I had a Dish Network installation last fall that was only operational for about 1 hour before I asked the installer to remove it. The NTSC signal quality was totally unsatisfactory to me (after being spoiled for many years by the C-band dish). The limited amount of HDTV on this service was another drawback.

Let me tell you, your VOOM picture quality and programming content exceeded my most optimistic expectations. Despite all the competive nay-sayers and some questionable installers that you have been using across the country, I took the plunge to the small dish world last November. Our installation in San Diego went smoothly and my wife and I quickly became fans of your unique programming and overall commitment to quality.

Let's hope that this time around, the Betamax equivalent in the small dish provider world can survive and flourish despite the false stories/false economies/lesser quality of the "VHS providers" that are out there. Although we are only short time users (since November 04), we have told all of our friends about your service and our happiness with it. You can count my wife and I in as lifetime subscribers to VOOM and to your devotion to quality programming and high technical quality.

If the bastards succeed in keeping you down, we will be going back to the C-band world, not to your small dish competitors.

Thanks for your vision and strong commitment,

Steve Brenneman

1/25/05

To: Mr Charles Dolan
Voom/Cablevision

Dear Mr. Dolan,
I've only been a subscriber for a few weeks, but I was ready to disconnect my old C band system after watching the SD and HD channels on your service. I had Dishnetwork for the last 5 years and was never satified with the picture quality on any of my televisions. This was a very good experience and if Voom dissapears in the near future HD will lose a good friend.
My hat's off to to you for having the vision to start a service like this!

Sat Junkie
Ray Williams
Connecticut

MR Dolan:

I have been with Voom since March 2004 and I have been very satisified with Voom as my main service provider. I enjoyed the various HD channels that Voom offered with their basic HD package. Also the picture quality was very good on both SD and HD channels. Voom is the leader and ahead in HD programming than other providers out there now. No matter what the outcome is, I enjoyed Voom very much and will be with Voom until the end.

James Kvaternik

To: Mr Charles Dolan
Voom/Cablevision

Dear Mr. Dolan,

A short note to add my admiration for your vision to commercialize HDTV, and expedite the technology's acceptance in the American Market.
Voom is truly a leap into the future.
I wish Voom as well as your endeavors good fortune.

Greg W. Stewart
Lambertville, Michigan
Voom subscriber since 6/04

Dear Mr. Dolan,

I wrote you an email already, but forgot to mention something. My wife also loves Voom. For 15 years she has complained about my electronics spending. When I had Voom installed late last year, she watch it for 3 days, then stated that all the money I had spent on our entertainment system was now justified! She could now travel the planet from our living room.

I recently informed her that Voom may be going dark, she wanted the whole story, as much as I know of it anyway, then she sat down and actually cried, not hard mind you, but she had tears in her eyes. Also, I am afraid she now pretty much hates your son James, that’s probably my fault.

Anyway, I have enjoyed Voom greatly and will continue to do so until the very end. I will watch your future endeavors with great anticipation and hope you the best in all things.

Gary Craig