Thread: Thank You letters to VOOM and Charles Dolan

January 30, 2005

Dear Mr. Dolan

As a VaVaVoom customer since June 2004 with three STB’s, I have enjoyed the Voom satellite service. I have had my 65” HDTV for about two years now and like most others, was limited to less than a dozen HD stations before Voom. Not only is the video quality stunning, but also the audio quality is excellent. As home theater viewer, sound or more specifically, surround sound quality is just as, if not more important than video quality. As a previous cable customer, poor sound quality, as well as mediocre video quality and lack of ample HDTV is what prompted me to choose VOOM.

Because of the quantity and quality of the Voom HDTV service, I had planned on purchasing our second HDTV set for our family room during the 1st quarter this year. I was looking forward with eager anticipation for the whole home DVR solution. Now sadly, I must put those plans on hold. There are no other home content suppliers that can provide me with enough HDTV content to justify a second HDTV investment.

Just when the Voom service was finally over its majority of startup issues and had become a viable option for everyday TV viewers, the CVC board voted against you and continuing Voom. I can hardly believe that the CVC board had given Voom only a little over a year to become self-sufficient. It’s makes you wonder how many companies would be around today if they were only given just one year to become self-sufficient during their startup. Many people have not yet even heard of Voom and the 39+ channels of HDTV it offered. I perceive Voom’s failure to be a lack of faith and vision for the CVC board and a gross failure in marketing.



In closing I would like to thank you for your vision of Voom and a glance into the future of HDTV. I hope and pray that yourself or someone with your vision will continue the evolution into the future of HDTV.

VaVaVoomin to the end…..
Steve Masuch

Dear Mr. Dolan,

Thanks for bringing a new level of quality to the TV viewing experience for thousands of your subscribers and their friends and family.

The public knows quality when it sees it. Your determination is legendary. Press ahead with your vision and the public will reward you and your investors handsomely.

Best of luck and thanks for embodying the best of all the classic American entrepreneurs.

Joe

Dear Mr. Dolan,

My wife and I would like to express our support and thank you for providing the best HD service on the planet. We have enjoyed ALL the channels you brought to our home this past year.

Keep the dream alive!

Steven Benson
Loyal VOOM customer since April 2004

Mr dolan please keep voom alive, it is a revolutionary idea whose time will come this year. You are at the same point that Microsoft was when Bill Gates was at when he was working out of his garage and challenged IBM. Look at Microsoft today, it has surpassed IBM. Voom will be number 1 i believe it. I never used to watch more that a few hours of television a week, now often i don't go out weekends i am mesmorized by voom . I can even watch MOOV for hours, HD is so beautiful. It is better than Money, Picasso, it is real and so beautiful. Keep our dreams and our sets alive, voom will be number one , ., once the dvr comes out and 70 HD channels are out in March. The masses will follow. I have invested $10,000 in my home theatre just to watch voom, i don't even rent dvd's anymore. I watch all my movies in HD , dolby 5.1 and only on Voom. Voom replaces Blockbuster.

I also work with my dad, and always respect him even when he is wrong. In your case James is wrong and you are right. Please convince the Cablevision board to stick with your vision, they wont be sorry and you will make BILLIONS, i guarantee it. E* and D* have no vision for HD in the near future. Voom is just getting a foothold in America. Please don't pull the plug. voom has become like a family member, i love, I would hate to see it go. Thank you Mr dolan.


Your number one fan

Karim in Santa Monica

I have tried the competitors, but I opted to take a chance on the new kid on the block, the upstart company VOOM. A year later I am still a loyal customer; a little tattered after the news of the pending sale to the Evil Empire, but I remain hopeful CableVision comes to their senses.

Believe me when I say it has crossed my mind once or twice to disconnect VOOM, particularly after being without power for a month during this summer's three (3) hurricanes in Central Florida, but I kept focusing on the joy of watching HD television at its best when power was restored.

VOOM gives me the opportunity to get away from it all. EquatorHD is HD heaven for the iternational traveler. I get to see Budapest, Prague, Venice, Rome, Paris and London as I saw it. HD is real life. It's the air I breathe. It affords me the opportunity to relive my glory days, the days before kidney cancer. The days I could travel without worrying about tomorrow.

Now, VOOM finds its self in negioations to sell the one thing I find most pleasurable. Pity. The saddest part to me is not the fact that I may never have the opportunity to again travel to my beloved Europe, but more the fact that others will no longer have the opportunity to travel nightly, as I did.

Respectfully yours,

Kenneth C.

Well first off I would like to thank all of you who support this incredible project. I am currently the Number 2 dealer in the country. And I must say I LOVE VOOM, I left a 75,000 dollar career to become a VOOM dealer not only because I thought I'd make millions but because once you saw VOOM YOU FELL IN LOVE WITH YOUR HDTV. IT was like I was seeing my TV at the showroom again. It completed My Home Theater. I was a customer of VOOM before becoming a VOOM dealer and I hope the best for VOOM because my family’s livelihood has been invested in it, but also for all of you who truly enjoy watching VOOM. I would like to say Mr. Dolan this product has a ton of potential, lets find a way to make it stick around and grow because we are continuing to sign up subscribers daily and once some of the restrictions to who can get VOOM becomes more lean ant then we will have our 2 and 3 million subscribers for start. Last but not least as dealers we have giving you our best and prey and hope that you can help us keep the dream alive in why we started or became VOOM dealers, which was to sell a product and service that no one could compete with and everyone got excited about when seeing it for them selves. We depend on this and our fans depend on the freedom of getting THE MOST HD THE BEST HD.

Thank you Mr. Dolan

www.voomhdtv4u.com

I'm new to Voom But I tried the other Satellite Company's and your PQ blew them away, I guess I wasted allot of money on my system If Voom doesn't stick around. I hope someone keeps the Sat. running. Even if the Voom channels arn't being broadcasted.

Sean:

Did you get a reply from Mr. Dolan on all the thank you letters you forwarded to him? It would be nice to post a reply letter from Mr. Dolan, if you received one.

Dear Mr. Dolan,

Thank you for your vision of how HD Television should be delivered. My wife and I were always cable users and never jumped on the satellite revolution until we checked out Voom. We have not looked back since, going on almost a year with your extraordinary audio and visual offering. Voom makes my plasma happy!

Many thanks to you and your excellent staff (Wilt, etc) who put forth a valiant effort, never letting us down. We really hope that you have not dealt your last card and will somehow pull through this storm, as I do not want to think about loosing Voom.

Like many others have mentioned, we do not want to see Voom go the way many other ideas have gone before their time. We even bought a generator during the hurricane when our power went out, just to watch Voom. In closing, we will be with Voom until they pry the remote out of our hands.

Sincerely

Todd and Nellie Carpenter
Fort Lauderdale, Fl.