HELP! I locked myself out!

**GabeNet** · 06-21-2004 10:54 PM

I was messing around in the settings and the advanced settings (988) and decided to try 966. This brings up an option to enable "Demo mode." I enabled it and backed out of the menus. Nothing had changed so I tried to get back to the settings menu but there was now a lock on it!

I tried a few of the most obvoius pins, 0000, 1234, 9999, 1111, etc. but to no avail. Does anyone know the pin to unlock the demo mode? Do you think that leaving the stb unpluged will reset it? I know a simple reset does not remove it. Any help is much appreciated!

**Sean Mota** · 06-21-2004 11:27 PM

Umm... Try unplugging/plugging stb. If that does not work, you may ask one of the csrs to send a hit to your stb and unlock it. I am assuming that this work like the parental control and csr's have been able to unlock it in the past by sending a hit to the box.

**GabeNet** · 06-21-2004 11:38 PM

Unplugging the stb, waiting a while, and then replugging it does not reset it. I guess I have to call a csr, if I can get one on the phone.

**ChetK** · 06-21-2004 11:42 PM

When you call, press 1 on your phone. When someone answers, tell them to transfer you to customer service.

**DBENE** · 06-22-2004 08:36 AM

Originally Posted by ChetK

When you call, press 1 on your phone. When someone answers, tell them to transfer you to customer service.

I tried this but when they sent me to customer service it still went back to the old music and hold garbage.

For the record, I did the same "demo" mistake and I haven't been able to change it for a week.

**ChetK** · 06-22-2004 09:38 AM

Yeah, you have to sit on hold after they transfer you, but at least it won't hang up on you like it would if you pressed 2 instead of 1 at the beginning.

**Ilya** · 06-22-2004 11:42 AM

Originally Posted by GabeNet

I was messing around in the settings and the advanced settings (988) and decided to try 966. This brings up an option to enable "Demo mode." I enabled it and backed out of the menus. Nothing had changed so I tried to get back to the settings menu but there was now a lock on it!

That's why VOOM STB FAQ (NBC-HD: Medical Investigation : In Bloom 10pm EST) has the following warning:

make sure to setup your pin code before switching to Demo mode!

I guess I should make it in red

I don't know of any easy way to reset it except for calling the customer service and asking them to re-initialize your STB remotely.

**bbqman** · 06-22-2004 12:14 PM

Ok, I'll bite, what is Demo Mode?

**GabeNet** · 06-22-2004 12:19 PM

It figures there was something on this forum warning me not to do it. I was on hold for an hour last night and finally gave up, I guess I have to try again today....and probably the day after that, and the day after that, and the day after that.......

**Ilya** · 06-22-2004 12:20 PM

Originally Posted by bbqman

Ok, I'll bite, what is Demo Mode?

It's a mode designed for in-store VOOM demonstration (at Sears, etc.). It limits the number of channels and locks system settings with a pin code, so kids in the store would not mess it up

Nothing interesting really...