Thread: Mixed Bag on Charlie Chat

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Too little, too late. Dish Network has to be more focused and aggressive if they hope to keep their customers.

Originally Posted by riffjim4069

Too little, too late. Dish Network has to be more focused and aggressive if they hope to keep their customers.

Absolutely!!!....See you all at the Directv Forums soon.

Is it too little and/or too late? Charlie is grinning ear to ear with the 922 coming June 1 and is banking on customers staying as well as customers jumping on board. Unfortunately, as we know, there will be the normal 6 months of new hardware/software problems thus pissing more people off. He is proving to not know anything anymore about his company, his customers wants and needs, and how to balance channel tiers.

Originally Posted by cjwct

Is it too little and/or too late? Charlie is grinning ear to ear with the 922 coming June 1 and is banking on customers staying as well as customers jumping on board. Unfortunately, as we know, there will be the normal 6 months of new hardware/software problems thus pissing more people off. He is proving to not know anything anymore about his company, his customers wants and needs, and how to balance channel tiers.

I love the sound of the 922, but I doubt it will make a dent on the subscriber numbers. The 922 is basically a 622/722 with a few added "geek features" that will only appeal to a small percentage. The 622/722 has been the Top HD DVR on the market for almost three years, but people have been bailing on Dish Network in increasing numbers for the past year come April. Heck, I still have three 622 sitting in the closet. I love 'em, but there is no way I am dumping FiOS for Dish Network in their present state...even if the 922 should appear this year. To be honest, if Verizon were to shutdown their service tomorrow, I would probably sign up with DirecTV because they offer a better overall programming value for my needs, and their HD PQ is superior to Dish Network, which is a big consideration for my pocketbook.

Again, while I love the 622, 722 and the idea behind the 922...its release alone won't do much to stop Dish Network's bleeding of subscribers.

Scott, this was probably your best satellite dish column.

The more we see of dish the more we realize that there is a hidden motive behind every decision. This charlie chat was a perfect example. I'd bet my bottom dollar that the only reason dish announced new national hd was to offset the horrible recent earnings report. Remember when dish lost out on MLB extra innings negotiations? Within a few weeks dish launched several HD RSNs. Not a coincidence in my book. It's so insulting when dish says one thing when they clearly mean another (i.e. we're fighting to keep your monthly bills down). I mean, how stupid do they think we are?

I like to think I understand that business is business and a company must do what is necessary to stay profitable. But I also like to think that giving the customer what they want can be profitable. How? If customers were getting what they want they wouldn't be leaving in droves!!

The most discouraging thing is I don't think dish will ever get it. In charlie's mind the road to success is paved with ruthless negotiation tactics, lawsuits and loopholes.

Originally Posted by db2

Scott, this was probably your best satellite dish column.

The more we see of dish the more we realize that there is a hidden motive behind every decision. This charlie chat was a perfect example. I'd bet my bottom dollar that the only reason dish announced new national hd was to offset the horrible recent earnings report. Remember when dish lost out on MLB extra innings negotiations? Within a few weeks dish launched several HD RSNs. Not a coincidence in my book. It's so insulting when dish says one thing when they clearly mean another (i.e. we're fighting to keep your monthly bills down). I mean, how stupid do they think we are?

I like to think I understand that business is business and a company must do what is necessary to stay profitable. But I also like to think that giving the customer what they want can be profitable. How? If customers were getting what they want they wouldn't be leaving in droves!!

The most discouraging thing is I don't think dish will ever get it. In charlie's mind the road to success is paved with ruthless negotiation tactics, lawsuits and loopholes.

Charlie won't add the MLB Network and MLB EI because "he would have to add the channel to all Dish’s packages and he didn’t want to burden all customers by adding this channel"? I don't see DirecTV or even cable customers complaining about being burdened by the addition of the MLB network. The only burden I see with DISH customers is the fact that they are locked out of receiving the MLB Network and MLB EI. This is the whole reason I left and never will go back.

Originally Posted by cjwct

Is it too little and/or too late? Charlie is grinning ear to ear with the 922 coming June 1 and is banking on customers staying as well as customers jumping on board. Unfortunately, as we know, there will be the normal 6 months of new hardware/software problems thus pissing more people off. He is proving to not know anything anymore about his company, his customers wants and needs, and how to balance channel tiers.

Even Charlie himself said that the 922 is not for everybody. So I don't know how the 922 will help them if it's aimed to a small group of customers (Satellite geeks).