Thread: What The Hell Is Wrong With DirecTV

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I would not be surprised if DIRECTV & Dish Network were to be involved in a merger. Before anybody says that it was tried before & nixed by the government as being a monopoly,consider this,Obama & Bush before him has been guiding our economy into a "fascist economy" model. The way it has been explained to me,you have three types of economy:capitalist,socialist/communist,& fascist. Capitalism involves private ownership of various industries without government involvement or interference. Socialism/Communism has the government owning everything. Fascism allows for private ownership,but the government is heavily involved,owns stock in the company,& regulates how many companies can make the same product. This is how modern day Japan,Germany & the rest of Europe,& parts of Asia,including China,operate. Remember,it's only a "monopoly" if the government isn't involved & getting their cut of the loot.

I know that this is easier said than done in today's economy,but it seems like if someone wants to leave D*,they should have a "cushion" amount of money set aside for the 99.9% chance of D* hitting them with a cancellation fee. I know that it's an argument of right & wrong,& of fairness. The problem seems to be that some people make a rash,spur of the moment decision to quit D*,then are hit with the cancellation fee at the most worst time. People should quit D* at the beginning of the month when they mostly get paid,have the money set aside,then they can do whatever to get their money back(joining a class action suit if necessary) without having checks bounce or their credit ruined. Again,in a perfect world & in a better economy this makes sense.
You should take it for granted that D* is going to take out a cancellation fee,fair or not,& plan for it.

So your saying bend over and take it like a man?

No thanks.

When I canceled on the phone I was told there would be no termination fee. I was then charged one two weeks later. That was a lie from DirecTV.

The DirecTV spokesperson said that DirecTV does not automatically debit peoples credit cards and bank accounts for cancelation fees, instead they talk to the customer first. Again that was a lie by DirecTV.

Why all the lying lately from DirecTV?

Now DirecTV has a $100+ interest free loan from me for the next 2 months, and I am still not happy about it.

Originally Posted by royrdsjr

I know that this is easier said than done in today's economy,but it seems like if someone wants to leave D*,they should have a "cushion" amount of money set aside for the 99.9% chance of D* hitting them with a cancellation fee. I know that it's an argument of right & wrong,& of fairness. The problem seems to be that some people make a rash,spur of the moment decision to quit D*,then are hit with the cancellation fee at the most worst time. People should quit D* at the beginning of the month when they mostly get paid,have the money set aside,then they can do whatever to get their money back(joining a class action suit if necessary) without having checks bounce or their credit ruined. Again,in a perfect world & in a better economy this makes sense.
You should take it for granted that D* is going to take out a cancellation fee,fair or not,& plan for it.

So you are saying that the customer should assume that the company they are doing business with has crappy systems. I don't think so. It is not my responsibilty to run their business correctly. It is their's. When it is their mistake and they took money from me, unjustly and without warning, I want it back as quickly as they took it. To have to wait 6-8 weeks is unacceptable. The more I see things like this, the more I am convinced that it is done on purpose.

Originally Posted by ChrisK114

The more I see things like this, the more I am convinced that it is done on purpose.

I agree with you.

All 3 people I spoke with on the phone kept trying to tell me that replacing a defective receiver would start a new 2 year commitment.

It wasnt til I told each of them "no it does not" then they went into their whoops, that was a "Boo Boo" speach.

Almost like most customers wont say anything about it And if they can convince the customer that they are in a contract with them (even though they are not) that the customer will decide to stay.

Totally unaceptable.

Scott, I would report this to your local news media. A little fire between their toes ought to get your money back in your hands faster.

An interest-free loan is exactly the way I see it too.

I'm saying that you should fight like hell to keep them from taking your money,but you need that cushion to prevent your checks from bouncing or your credit rating to go down. It's not "taking it in the rear" to be prepared.
Here's something from the Bible I bet you never heard quoted,"It's better to be a living dog than a dead lion." What the hell good is "principle" when your good name has been ruined through bad credit or getting dragged into court for "bad checks?" You have to be prepared. Whether you like it or not,you KNOW D* is going to take that money,or at least try to.
To prevent them from taking the money,you could always cancel the credit card you used with them before hand,&/or close the checking account that they have on file. That all seems drastic though. It seems like a lot of you are wishing for a time that just doesn't seem to exist anymore. You're just going to end up like Don Quixote chasing wind mills. Organize a class action suit & unite. That's how you fight today.

Organize a class action suit & unite.

That is already happening, plus I was contacted by two states attorney generals offices as well.

Seems like this is happening a lot more then to just me.