Thread: Sirius XM Issues? DTV Coupons!

Here's another gripe to throw at em Scott.

I work for a wholesale distributor who offers multiple products to retailers including XM.

Just prior to the announcement of the XM/Sirus merge I won a RoadyXT Holiday pak with "FREE LIFETIME SERVICE" from our national XM rep. Well after the merge our rep, with many other great people from XM, was let go. Then about 2 months later my radio with "FREE LIFETIME SERVICE" is deactivated.

I get on the phone with our dealer rep csr's and was told that they'll get it "fixed".
Next day still nothing, so back on the phone where I'm now told..............well actually we show it as only being a showroom account with limited rotating programming. I hang up, try to get a hold of our new national rep, which we still do not have one, try to go through my corporate channels to no avail.

I decide to give the dealer csr supervisor another shot and this time they tell me that the account was actually for only 3 months now and if I wanted I could add it to my existing personal account for only a $10 activation fee and additional radio fee.

Well at this point I tell them................so let me get this strait. Before the merge I win a system with "FREE LIFETIME SERVICE", activate system and enjoy service for 2 months, merge happens and 2 months go by and you decide to shut off the unit of an employee of one of your national wholesale distributors, and then have the balls to ask me to pay not only an activation fee but now a monthly fee.
NO THANK YOU !!!! This is the type of experience you want me to share with my independent retailers and try to convince them that you have a great product and customer service with a strait face !!! NO THANK YOU AGAIN !!!!

So the moral of this story is.............if they're going to treat their own distribution/marketing chain like crap, why not the end user as well.