Thread: Monday's update for SIRIUS (Mazda owners)

Just had radio installed in new 2007 Miata last evening; radio is still "updating" to my dismay. Please send me the telephone number if it's not working by Sunday. It's very disappointing to see the lack of urgency & customer sensitivity from a company whose struggling to make it

Originally Posted by tankerman

Well, after 3 days, and four 30+ minute calls to Sirius. I think we finally have some help on the way.



I guess I'm the only person in this forum with this problem.

My Mazda factory radio has been flashing "updating" since Tuesday morning.
After some searching on the internet, I found that everyone with this model radio is having the same problem.

On my last phone call to Sirius today, they finally admitted that THEY did something wrong. Bad software, I guess?

They said the radio should be working again by Sat or Sunday.
They are giving me a one week extention on that subscription.

They also gave me a special phone number to call on Monday morning, if it's still not working.

If anyone else is in need of this phone number, send me a PM, and I'll give it to you.

Well...
I also received tonight's email and voice mail from our friend Michael Moore.
If they had just sent it an hour earlier I wouldn't have called and bitched them out.

Next week? We shall see.

If you read the email it doesn't say if it's a hardware or a software issue.
It only states that "the problem is not related to the SIRIUS broadcast system".
Meaning, this is not our fault.

If it was a hardware issue, they would have to swap out radios.
But the email says that they've "identified a solution".

I take that as saying: We are going to send you a new upadate.
An update always includes software.

So maybe Sanyo didn't build they're radios to Sirius specs?
That would make the problem Sanyo's fault.

If it is Sanyo's fault, it appears that SIRIUS will be able to fix it for them.

I have called everyday. I'm tired of calling.
Since we received a new email, I will give them until Wed 10/11, before I call anymore.

EDIT: If you are one of the people that are still "updating", and are not receiving emails or voice mails,
this means you are not on the"list". Call SIRIUS to be put on the list, and ask for a credit to your account.

Originally Posted by sidd

Just had radio installed in new 2007 Miata last evening; radio is still "updating" to my dismay. Please send me the telephone number if it's not working by Sunday. It's very disappointing to see the lack of urgency & customer sensitivity from a company whose struggling to make it

WHA? Its a Mazda factory radio hardware issue as said above; not a Sirius specific issue; it seems to be up to Mazda (or who ever builds their radios) to get it right. And how would Mazda be a company strugeling to make it?

I am having the same issue with my satellite radio in my 2006 mazda 3. what is also happening now is that if I turn me car off in satellite mode, my presets on my radio reset. is anyone having this problem.

The $12.95/month goes to Sirius (not Mazada); without everyones $12.95 Sirius could not make it; having "poor" customer service answers and a lack of customer sensitivity to the issue is a reflection on Sirius. My miata and the AM/FM radio work fine; I don't need Sirius but they need me! as ell as the others on this Forum!

Originally Posted by charper1

WHA? Its a Mazda factory radio hardware issue as said above; not a Sirius specific issue; it seems to be up to Mazda (or who ever builds their radios) to get it right. And how would Mazda be a company strugeling to make it?

Does anyone know if the 2007 Miata Radio can be converted over to XM instead of Sirius, which we continue to have problems with?

Originally Posted by sidd

The $12.95/month goes to Sirius (not Mazada); without everyones $12.95 Sirius could not make it; having "poor" customer service answers and a lack of customer sensitivity to the issue is a reflection on Sirius. My miata and the AM/FM radio work fine; I don't need Sirius but they need me! as ell as the others on this Forum!

You pay for THEIR subscription services YES, but hardware is the company selling it and / or the manufacturing name on it; be it Mazda, XACT, JVC, or whomever. If they have faulty gear or faulty chips in the gear, its THEIR problem really, not the subscription service's. People ultimately place it there because that's where they send monthly money /provides the content. BUT you paid a hefty marked up price for the factory radio that happens to have Sirius in it (with the price of the car) so thats where the most blame should be. I know its frustrating to not have your radio, but you got to really look at the details of who is really providing what, and Sirius is providing content to the radio, not the chips in the hardware.

If your TV (the box not the content) goes out do you call ABC, CBS or FOX to complain? No, you call the place you bought it or maybe the maker, like Phillips or RCA, etc.

If you home develops a leak do you call the bank or mortgage company to complain? No, you call the warranty or insurance who in turn gets to the builders.

If your PC or laptop crashes do you call to complain to your ISP? No, you once again call who sold it or built it.

One has to understand where the problem really lies, not just always complaining to the place where the subscription money is because its not always to right place. The fact that their typical CSRs do not know how to resolve your factory radio problem is NO SURPRISE, and they do all they can do, which is credit your service until MAZDA replaces your faulty radio.

Originally Posted by sidd

The $12.95/month goes to Sirius (not Mazada); without everyones $12.95 Sirius could not make it; having "poor" customer service answers and a lack of customer sensitivity to the issue is a reflection on Sirius. My miata and the AM/FM radio work fine; I don't need Sirius but they need me! as ell as the others on this Forum!

If you don't need Sirius, it's very easy to take care of that.
Just cancel your subscription.
There are still be 5,099,999 of us who like our Sirius service.
We are just having a small problem right now.

As for Sirius having poor customer service, that's actually far from the truth.
Over all Sirius has the best customer service of any company that I've ever dealt with.

Do you mean to tell us, that your cable or satellite tv never go out.
Try dealing with Dish Network one time, and you'll appreciate the folks at Sirius.

And yes you can convert your equipement to XM. Go for it.
You'll be back.

Most of the rest of us will wait it out, while you convert to XM.
And in a week we will be enjoying our great service from Sirius.
The same won't be said for you.

Good luck with that.

Originally Posted by sidd

The $12.95/month goes to Sirius (not Mazada); without everyones $12.95 Sirius could not make it; having "poor" customer service answers and a lack of customer sensitivity to the issue is a reflection on Sirius. My miata and the AM/FM radio work fine; I don't need Sirius but they need me! as ell as the others on this Forum!

Sidd has a point here guys (and girls). I work in the sales group for Dell Computers. As most of you know, we recently had a massive battery recall of ~5 million batteries. Were these batteries manuafactured by Dell? Heck no they weren't! They were manuafactured by Sony. Who is taking it on the chin though? That would be Dell, not Sony (although Sony is feeling it in their pocketbooks). We stepped up to the plate and were the first in the industry to announce a PROACTIVE recall. Now all computer manuafactures are following our lead. What does this have to do with our Sirius issue you may ask? Well a whole heck of a lot. Sirius decided to push out an update. Our radios worked flawlessly BEFORE this update. Now after Sirius did this update, our radios are not functioning. Therefore, who needs to step to the plate and fix it. That would be Sirius, who decided to push out an update that is not compatible with our perfectly well manuafactured radios. So I don't know what all the chatter is here, but this is definately a Sirius issue, that I hope will really be fixed next week as they have promised.

All that aside, I love Sirius and consider this a bump in the road and feel like they will make this right, just as Dell did with our battery recall.