Monday's update for SIRIUS (Mazda owners)

**tankerman** · 10-07-2006 04:25 PM

It doesn't matter anymore whose faulty it is.
Everyone just sit back and chill out.
Sirius is taking care of it (no matter who's faulty it is).
You read the emails.
It's going to be fixed.
End of subject.

**swt_man99** · 10-07-2006 04:29 PM

Originally Posted by sidd

This is all about Customer Expectations and understanding them. customers "do not" want to deal with inaccurate information or installation of a product that does not work correctly; especially after paying $500 for it. Alot of different players here but the major culprit, in my opinion is Sirius. If I learn that it was a hardware issue, I will apologize but thus far all I've read leads me to believe it's a software issue.

Hope others support my view!

Sid, I totally see your point and agree. Just as I said above, our radio's worked fine before the update. Sirius needs to get it right, and I firmly beleive they are heading down the right path to get us all back online!

**charper1** · 10-07-2006 04:35 PM

If it was a software only issue, you would see MUCH more than just those Mazda factory radios where the chipsets are likely all the same having issues. BUT what exactly do you want a content provider to do about hardware? A perfect software update can hit bad hardware and "poof" to the bad hardware, but with good hardware it went right in just fine, the bad hardware just got exposed. With the Dell/Sony example, you are talking about 2 hardware providers; so the example is not apples to apples Dell had access to tons of replacement hardware because that is exactly what they do this is NOT what Sirius does. BUT as just stated you guys need to chill, things, regardless of fault take time, and that doesn't mean a few days.

**tankerman** · 10-07-2006 04:40 PM

Can't we all just get along?

EDIT: Sorry, I thought I was posting on Stern Fan Network...

**swt_man99** · 10-07-2006 04:41 PM

Originally Posted by charper1

you guys need to chill, things, regardless of fault take time, and that doesn't mean a few days.

Charper,
I'm about as chilled as they come...Like I said, I believe Sirius will get it right, doesn't mean I can't vent my frustrations. I also believe my Dell/Sony example is quite applicable in this scenario. But to each his own.

**VMG** · 10-07-2006 05:18 PM

Wow- this is getting heated. Hardware vs Software. How about we get a pool going.Closest guess wins. I vote hardware affecting mostly Clarion units being fixed by Mazda.

**sidd** · 10-07-2006 07:20 PM

My unit is a Sanyo. I am chilled out, it's just the fact that Customer Service in this country is falling by the the way side

**sidd** · 10-07-2006 07:20 PM

My unit is a Sanyo. I am chilled out, it's just the fact that Customer Service in this country is falling by the the way side

**tankerman** · 10-07-2006 07:34 PM

Originally Posted by sidd

My unit is a Sanyo. I am chilled out, it's just the fact that Customer Service in this country is falling by the the way side

You just hit the nail on the head.
There really is no such thing as good customer service anymore.
BTW mine is a Sanyo too.

Just wondering, are you a new Sirius customer?
If you are, in just a few more days, you will be enjoying a great sevice.
And you will probably never have to call them for anything ever again.

I know it's got to be very disapointing. Just buying a new car, and something you were looking forward to, doesn't work.
Let Sirius handle this for you. They said they are working on it. And they are. They told us so.
Why would they lie to us?

You are going to love your Sirius service.
Give it til the end of next week. After that you will be enjoying Sirius for the rest of your life.

**sidd** · 10-07-2006 08:56 PM

I did not sign -up yet since Sirius radio was just connected? Thursday night . Since it's been updating since then, I never have got a chance to officially sign up. I do have the unit that broadcasts thru the FM station 88.1 from my other car so I do like Sirius