Thread: Monday's update for SIRIUS (Mazda owners)

Let's keep our fingers crossed.

It's been a long 2+ weeks...

Tankerman, as strange as this may sound, that's very similar to what I did when mine started working on Monday, I remember flipping it to FM/AM, then back and it worked, though I don't think I let it sit 5 minutes before doing that. I was talking on my cell at the time and don't recall the timing correctly. Though it's strange, I did a lot of flipping back and forth over the 2 weeks and got no results.

Edit: Also I got a phone call from them today explaining those steps you listed and said to visit the sirius site to get a written copy of the instructions.

The new email:

Dear SIRIUS Satellite Radio Subscriber:

If you're one of the customers affected by the recent interruption in
SIRIUS radio service, we thank you again for your patience while we've
worked to resolve this issue.

This email includes important information you will need in order to get
your SIRIUS service back to normal operation.

As a reminder, the problem is not with the SIRIUS broadcast, but is a
software issue related to radios in the following vehicles:

MAZDA3
MAZDA5
Mazda MX-5
Mazda CX-7

Mazda and SIRIUS engineers have identified a way to temporarily restore
your service by sending a special update signal to your radio. This
signal will commence tomorrow morning, and your radio will receive it the
first time you turn it on after 5:00 AM, Eastern Daylight Time, on
Wednesday, October 11th.

Once we send this update signal, you will need to reset your radio in
order to restore your SIRIUS service. This can be done any time after
5:00 AM EDT, October 11th, by following the simple instructions below.

RESTORING YOUR SIRIUS SERVICE
-----------------------------
STEP 1: Make sure your vehicle is parked and has a full view of the
open sky, with no leaves, trees or other overhead blockage, so the
satellite signal can reach your radio.

STEP 2: Turn on your ignition and turn on your radio.

STEP 3: Switch your radio to SAT mode.

STEP 4: You will see the words "UPDATING" or "CH184" or "INVALID
CHANNEL" on your radio display and there will be no sound.

STEP 5: Wait 5 minutes. While you are waiting, your radio will continue
to display one of these messages. Do not change channels or switch
modes while the update is in progress.

STEP 6: Switch from SAT mode to FM for 30 seconds.

STEP 7: Switch your radio back to SAT mode. You may see the word
"UPDATING" for a few moments, but then your radio sound and satellite service
should be restored to normal operation.

If this process fails to work, turn off your radio and repeat all the
steps in order. If you continue to have difficulty, please call our
Mazda customer help line at 1-866-528-6040.


YOUR SATISFACTION IS IMPORTANT TO US
------------------------------------
We sincerely apologize for any inconvenience you may have been caused
while we worked to identify and resolve this issue. Mazda and SIRIUS are
working together on a permanent solution to this problem which will be
communicated to you shortly.

In addition, Mazda and SIRIUS want to assure you that we value your
satisfaction, and we pledge to appropriately address your concerns
regarding any loss of service you may have experienced.

If you have additional questions, please call the Mazda Customer Help
Line at 1-866-528-6040.

Thank you again for your patience.

Sincerely,

Michael Moore
Vice President, SIRIUS Customer Care

I hate to say I told you so but as I mentioned to you before..."A temporary fix". I was told that after the temporary fix the units would have to be replaced. Let's hope this temporary fix at least works. I'm going out now to give it a try.

It worked on my CX-7.

It worked on my 2006 Mazda 3.......ABOUT TIME!
It will be interesting to see what happens next.

Thanks to everyone who bitched and moaned to the appropriate parties.

Worked on my '06 Mazda 3. Bittersweet being this is a "Temporary Fix." But to re-iterate, this proves the point that this IS a Sirius issue. Glad they stepped to the plate 2+ weeks later.

Finally got the signal back in my CX-7. Probably will work until they update again. This time, I won't cut it off when it flashes "update". I'll be patient and let it go. It only takes about a minute on my add-on receiver in my other car. I think the problem began when the update happened and people changed to FM or turned it off not wanting to wait. Since this "updating freeze" didn't happen to everyone, that's my guess.