Thread: U-VERSE DISASTER

Today was supposed to be the install I've been waiting for since I signed up on 3 Sep. Got the e-mail confirmation, card in the mail. Scheduled to arrive between 8-10 am. At 11am I finally called since no one arrived OR bothered to call. After numerous calls all day and promises that someone will get back to me, I just gave up. I finally called the rep who sold me the system. He said he got another call from a person in my area who was supposed to get an install and no one showed. He made some calls and called me back stating that a supervisor will call me first thing in the morning with apologies and to reschedule. He advised me to get all the credits and freebees I can pile on. He said they are anxious not to lose business and that I can load up on the goodies. Well see??

I also had a disaster with Att. The installer, while he made appointment, he made a 4' crack in my cieling.

I had told the guy please stand on beams. He sure did listen, I looked up 20 minutes later and saw this massive crack.

Wife was furious to say the least.

On the upside, Att paid to have it fixed.
They are in their infancy right now with this Uverse service.
They are not up to speed.
They had to come out 6 times to correct the pixelation issues I was having. Plus the internet slowdown.

It all seems to be good now.

However, expect these bumps along the road. They will get better im sure.

Uverse has a ton of potential Its just going to take a while.

I just canceled my UVERSE service yesterday.

It has gotten better, but my wife told me that she can't see me paying over $100 a month for UVERSE when we also have Dish Network and DirecTV as well.

Originally Posted by Scott Greczkowski

I just canceled my UVERSE service yesterday.

It has gotten better, but my wife told me that she can't see me paying over $100 a month for UVERSE when we also have Dish Network and DirecTV as well.

Scott we have the same setup. I have dish, direc and Uverse. Im hanging on with Uverse to see what happens with their HD lineup.
Its just taking longer than id like.

The kinks seem to have been worked out. In regards to my setup
( pixelation issues)
Im still of the opinnion they are not yet up to the sat cos. In time though I think they will be.

Jury is still out.

All I really want is the Uverse Internet. 7Mb down 512Kb up really sucks.

Just order uverse neutron, then cancel the TV portion. I did that with no issues. Eventhough I really liked uverse as a whole, I am just OTA/FTA and other IP based entertainment. Working well and my wallet enjoys the extra grand or so a year I am not spending on TV.

Today is the day and the tech just arrived. I was given a free month , along with the other incentives, discounts I already had been given. The free month was for the missed appointment on 9-29. The tech just started and I'll post later when the job is done and I see the results.

Originally Posted by paja

Today is the day and the tech just arrived. I was given a free month , along with the other incentives, discounts I already had been given. The free month was for the missed appointment on 9-29. The tech just started and I'll post later when the job is done and I see the results.

Good luck!

Lets us know how it works out for ya.

Here is the skinny on my installation. The tech arrived on time and the whole job took about 4 hours. He didn't experience any real hangups. A second worker showed up at the end because my outside box had to be upgraded. That took him about 15 minutes.

The picture I got on my televisions is outstanding. The hd is better than Dish( which I just dropped) but not by wide margin. What IS much better than Dish is the sd channels. With Dish they seemed soft and muted but are much sharper with uverse. I got the 400 package which includes just about everything. Uverse has many channels that Dish doesn't carry. I already gave the hddvr a try and it worked fine. Having one dvr and being able to watch on any of my four tv's is beyong incredible. I haven't done a lot of playing around with all the features yet but I'll get around to that later. I got the elite internet and it is very responsive. The phone is the only hangup so far. Last evening I couldn't receive calls. The tech support couldn't fix it and a tech will be here at 10 am Thurs. morn. No big deal since my wife and I rarely use our home phone like most people nowadays . It is cell phones 99 per cent of the time.

In summary, I'm initially very pleased I switched to uverse. I was paying Dish 138 for tv, Comcast 60 for internet , and AT & T 47 for phone. I'm am now paying AT & T 170 for all three now. In addition I'm getting 14 off a month for a year, an additional 20 off for 6 months, one free month of hd, and 10 off for 6 months. Then I'm getting 100 cash back. And no contract or commitment. Not bad. Back in August my 18 month commitment with Dish was up and I wanted an additional hddvr . I already had a 622 but wanted another for my other two tv's. Dish was going to give me one but wanted a two year commitment. I declined and wasn't sure what I was going to do. About three weeks later a uverse rep shows up at my house to inform people in my neighborhood that it was now available and to explain the serivice . I signed up and right now I'm really happy. After a week or two I'll get back after getting to know the system better.