Thread: Review: AT&T U-VERSE

Originally Posted by jeslevine

I too still am keeping Dish, but the service with Dish is the welcome package.

What is really bothering me about UVERSE though is their billing system. I NEVER signed up for paperless, and I am continually trying to get them to send me a paper bill.

Each time they say they changed the account to insure that I get a paper bill, and each time the bill is due, I have to go online and pay it.

Either their software sucks, their customer associates suck, or both.

If this isn't resolved soon, I will cut them off, and bring back Dish 100%

It isn't too much to ask for a paper bill

Curious, why do you need a hard copy of the bill?
Too, me its easier to just pay online.

But I have toyed with canceling Uverse in the past. However,
its nice to have service when my main system(dish) goes down due to weather.
As you know it gets dicey weather wise here in south Florida during the summer months.

Plus, Uverse is trying real hard to be a player in the Tv industry.



Wish they would ad the tennis channel. I wont make Uverse top system in my house for 3 reasons.

Sysco box sound is to low.(dish-best sounding system)
Streams are limited
No tennis channel

Thanks everyone for your comments and feedback. I think for now, I have to hold of moving over. The limited HD streams kill me, not being able to pause live TV in the non DVR box rooms ruins it. I went to a store and they offered me $200 cash back, online via chat they offered me $350 back, if I did it online right now. Hard to pass up, but I have to for now.

I can understand your feelings in regards to UV. They offered me $300 plus a bonus of $25 to switch over. I took the bait and they are suppose to install UV at my place on 7/29. Some of the things you talked about also concern me, but not that bad. While I do have two HD tv's, one is used about 90% of the time. So not being able to pause live tv on a non DVR really doesn't bother me. I don't like only having the two HD stream, but I think in time that will also get corrected. How long that will take your guess is as good as mine. There a lot of pluses on their side and a number of minus. Hopefully there are more pluses. As of the 28th I am suspending D* to try out UV, if I don't like it, I can get D* going again at no charge. If I like UV, then I just call and cancel the service. I have been told that the picture quality is good and getting better, maybe not to D* quality, but close and almost the same as E*. Like they are saying UV is only 3 years old. Look back at D* and * when they were only 3. I think that both companies have come a long ways. Hopefully UV will continue to improve. like they have been doing.

Originally Posted by jeslevine

I too still am keeping Dish, but the service with Dish is the welcome package.

What is really bothering me about UVERSE though is their billing system. I NEVER signed up for paperless, and I am continually trying to get them to send me a paper bill.

Each time they say they changed the account to insure that I get a paper bill, and each time the bill is due, I have to go online and pay it.

Either their software sucks, their customer associates suck, or both.

If this isn't resolved soon, I will cut them off, and bring back Dish 100%

It isn't too much to ask for a paper bill

Originally Posted by lern4483

Curious, why do you need a hard copy of the bill?
Too, me its easier to just pay online.

I don't really care about the paper either, IMO I think everyone should switch to paperless (plus it saves the trees!).
I run a business and bill all my clients electronically I do give them the option to print out their invoice at their discretion.
From a business stand point paperless allows the business to reduce cost and there for it helps keep the price of their service down as well.

sometimes, getting ATT/ uverse to take care of the small things is next to impossible...

Originally Posted by cwbuckley

I can understand your feelings in regards to UV. They offered me $300 plus a bonus of $25 to switch over. I took the bait and they are suppose to install UV at my place on 7/29. Some of the things you talked about also concern me, but not that bad. While I do have two HD tv's, one is used about 90% of the time. So not being able to pause live tv on a non DVR really doesn't bother me. I don't like only having the two HD stream, but I think in time that will also get corrected. How long that will take your guess is as good as mine. There a lot of pluses on their side and a number of minus. Hopefully there are more pluses. As of the 28th I am suspending D* to try out UV, if I don't like it, I can get D* going again at no charge. If I like UV, then I just call and cancel the service. I have been told that the picture quality is good and getting better, maybe not to D* quality, but close and almost the same as E*. Like they are saying UV is only 3 years old. Look back at D* and * when they were only 3. I think that both companies have come a long ways. Hopefully UV will continue to improve. like they have been doing.

Excellent post!

Uverse is young! In my short time, roughly a year, with Uverse they have made
great strides.

HD picture is darn close to the sat cos. Direc still has them beat but not by much.
Uverse has closed the gap with both sat cos.

As far as SD picture its no contest. Uverse blows out ''all'' the cometition out of the water.

Its crazy that both sat cos give thier customers such a lousy SD picture?

To me whats really holding Uverse back are the limited streams. They also need to ad full dvr functions on all their machines. Overall, the product is excellent! HD, SD and VOD is improving everyday.

Cysco machines, in my home, have stabilized and are working great!
Great selection of HD channels.

Still, Uverse is missing my favorite channel but i still have it through dish. Hopefully I wont wake up one morning to see dish removed it (tennis channel)

Dish has a nasty practice of removing channels at thier discression. Love their machines despise the company. Still not over what they did to Voom!

Im waiting for the day Uverse fully matures so I can disconnect Dish!

Well, I just changed back to comcast over the weekend..

I was getting endless macroblocking, picture freeze ups, stuttering, and, had 5 service calls, all equipment replaced, lines replaced and, still it would happen. Plus, Comcast offerred 50/10 internet service in my area, so I was interested in seeing what that was like.
Plus, they had some sweet deals that ended up saving me about 30 bucks a month over Uverse, and gives me all the channels they offer. Plus, a $200 gift card to boot!

The Uverse DVR is far superior to what comcast offers, but,that is about the only thing that is better than Comcast, at least for me. The 50/10 internet blows away Uverse's lame 18/1.5 , I can watch HD on ALL of my tv's at the same time, and there has not been one single picture freeze so far...Plus, my hd picture is alot better than Uverse was, although the SD on uverse is better than comcasts..
Maybe in another year or so, Uverse will be better for me, but, for now, I gave it a year, and it just wasn't equal to what I can get from comcast...

Originally Posted by wase4711

Well, I just changed back to comcast over the weekend..

I was getting endless macroblocking, picture freeze ups, stuttering, and, had 5 service calls, all equipment replaced, lines replaced and, still it would happen. Plus, Comcast offerred 50/10 internet service in my area, so I was interested in seeing what that was like.
Plus, they had some sweet deals that ended up saving me about 30 bucks a month over Uverse, and gives me all the channels they offer. Plus, a $200 gift card to boot!

The Uverse DVR is far superior to what comcast offers, but,that is about the only thing that is better than Comcast, at least for me. The 50/10 internet blows away Uverse's lame 18/1.5 , I can watch HD on ALL of my tv's at the same time, and there has not been one single picture freeze so far...Plus, my hd picture is alot better than Uverse was, although the SD on uverse is better than comcasts..
Maybe in another year or so, Uverse will be better for me, but, for now, I gave it a year, and it just wasn't equal to what I can get from comcast...

I was almost gone as well.

Try 9 sevice calls and equipment\line changes.
I hung in and ''finally'' things work.

Not before freezing, audio issues and equipment changes.

Good luck with Comcast. They are an excellent company! Cant get them in my area.

Im sure Uverse will get better in time. But for now they have some growing pains..

Just depends if you are willing to hang in there with them while they figure things out.

wow, I only had 5 service calls and that was enough for me!

Comcast has done alot of infrastructure improvements in my area, and, so far, for the few days I have had them, its like night and day better than my Uverse was..

I hope Uverse gets better too, as i did like them when things worked properly..