Thread: lcd problems

this is copied from avs, but I want your guys advice on it

alright guys here is my thing, I have a 42hl167 tv, and my setup is as follows, PS3 and bx1 hooked to onkyo 606 via hdmi, 606 hooked to tv via HDMI. I also have a directv HR21 hooked up to the tv via hdmi, run to the 606 with fiber optic...anyways I started noticing a problem a couple weeks ago where when I would turn on the ps3 the 606 and tv would lose sync, I would have to shut down the 606 and then turn it on, it would resync and show the ps3 xmb..start killzone 2 or whatever game I wanted, and it would lose sync again.. I was nervous my 606 was going out on me because I would always get video when it would resync..anyways I asked in the 606 thread in the audio area and a guy said to switch hdmi inputs with the directv box and see if its the input or board on the tv, and sure enough I did and it works 100% great, I do have the best buy protection and have a service call setup for next tuesday my question is anyone else been through this? think I will be getting a new tv or just a repair? any thoughts? thanks guys

Any ideas?

I don't know the actual construction of the set, more than likely they'll just replace the input board.

S~

and to add to it, the tv has turned off by itself 3 times today, each time for a couple minutes then comes back on, when it comes back on the screen is half of its normal size...then it kicks back on by itself, its getting worse and I am thinking it could be more then a connection board at this point.

Definitely sounds like more than the connector board. Could be the motherboard or the Power supply.

S~

update: Geek squad guy was here today and came in, saw I had a ps3, sony blu ray and 360 and said Sony Does not like any hdmi cable but there's that the problem, I then showed him it worked on hdmi port 2 and he said the ps3 is incompatible with my onkyo...which again showed him it worked on port 2 and he said the ps3 gives everyone one fits (totally ignoring that the 360 does it and the bluray on port 1 as well). Anyways long story short tells me he will order me a new input board but the problem will remain as its with the ps3 and he will also be calling sony to find out if it is incompatible with the Toshiba (his line was you are seeing this here, but I see Ps3's all over that are incompatible with tv's). He even called me twice today to ask me if I have reset the ps3 or made sure the resolution is right and every time I tell him, IT WORKS ON PORT TWO, just not one one...anyways I get an email saying it will be about 600 for labor and everything, going to call them as it was a actual bill and i have to remind them I pay for 0 as I have a extended warranty...and about the thing losing its picture he said its a common problem with my model of Toshiba losing ground somewhere on the main board he will look at it when he has it opened up...oh boy what did I just step into?

Originally Posted by stuart628

update: Geek squad guy was here today and came in, saw I had a ps3, sony blu ray and 360 and said Sony Does not like any hdmi cable but there's that the problem, I then showed him it worked on hdmi port 2 and he said the ps3 is incompatible with my onkyo...which again showed him it worked on port 2 and he said the ps3 gives everyone one fits (totally ignoring that the 360 does it and the bluray on port 1 as well). Anyways long story short tells me he will order me a new input board but the problem will remain as its with the ps3 and he will also be calling sony to find out if it is incompatible with the Toshiba (his line was you are seeing this here, but I see Ps3's all over that are incompatible with tv's). He even called me twice today to ask me if I have reset the ps3 or made sure the resolution is right and every time I tell him, IT WORKS ON PORT TWO, just not one one...anyways I get an email saying it will be about 600 for labor and everything, going to call them as it was a actual bill and i have to remind them I pay for 0 as I have a extended warranty...and about the thing losing its picture he said its a common problem with my model of Toshiba losing ground somewhere on the main board he will look at it when he has it opened up...oh boy what did I just step into?

What an idiot. I suspected it was the input board just reading your description. That's why I don't do geek squad. Well actually, I have my own warranty company that I use. Good luck. You should not have to pay anything. Keep us posted.

S~

Wow, okay here is the update (note I havent update in a while due to dealing with Best Buy) The First guy that I had out showed back up with the board on Sept 11th and replaced it...First he had my wife help him take the tv off the stand (note it is not wall mounted, this one is on a TV stand that all you have to do is unscrew two screws that secure it, and the lift it off, and it is a 42 inch tv, not Huge.) because he had tennis elbow and was injured and couldn't do his job. He replaces the board and while doing that tells my wife that he called onkyo and asked them about my receiver (note here as well, he NEVER looked, asked or took the model of my onkyo receiver down, therefore he has no idea what model number it is) and they told him that I cant hook my receiver up hdmi to the tv due to problems with compatibility, also he called Sony and Sony told him that the ps3 does not work with A LOT of TV's, don't believe my word, here is his words off of his work order receipt he sent in the email)

SERVICE INFORMATION:
Repair Type:

Parts & Labor
Problem Description:

hdmi imput on the tv is not working also has a green tint on screen
Repair Description:

REPLACED AV BOARD, PLAYSTAION 3 CAN NOT BE ROUTED THROUGH ONKYO RECIEVER.

Anyways after he said that he told my wife, too bad soo sad, your ps3 isnt going to work, he then had my Father in law help him put the tv back together (again he cant due to tennis elbow) and lift it back on the stand turned it on and left. Guess what the problem still exists so I called Best Buy and told them this employee is no longer welcome back in my house due to his comments, and also his attitude (several sighs and rolling of the eyes to my wife) please send someone else back to look at the tv..well that appointment was today the 7th of Nov. this guy shows up, DOSENT EVEN turn on the tv and tells me I cant route things through the onkyo, I need to hook them up straight to my tv, which I tell him my Directv box is hooked up to the tv and it does it as well, he said well I called Toshiba and they told me that the hdmi board could be bad, but they replaced that and that it is impossible for two boards to have the same problem, I agreed with him and said there could be a grounding issue in the tv, or something else right? and he said yes could be but there is nothing he could do for me, and he needs to wait until the tv shows the signs 100% of the time he can do nothing, and that also I need to buy Monster cables as that is the problem, and he would suggest three things A.) buy Monster cables as cheap cables do not work, B.) dont route anything through the onkyo as it is incompatible (including the blu ray player you know the way I get those unneeded HD codecs that I paid extra for.) and C. wait till the problem gets worse.

Now during all of this Note that NOT ONE TECH turned on the tv to look at it or try and diagnostic at all! now what should I do?

Go to the store and demand a refund.

Originally Posted by ramy

Go to the store and demand a refund.

thats who I am calling right now is the store manager.