Thread: Best Buy Screw Up!!!!!!

This morning on Best Buy.com they were selling a 52" Samsung Plasma tv for 9.99.....yes I said it 9.99......with 70 delievery charge. I tried to order the TV and wasn't successfull.....So family went into Best Buy store and didn't get any resolution. Going to call corporate and try to get my tv...

Talked to a guy at the store and they called him and said sorry we will refund your money but you aren't getting the tv.....


Anyone else hear of this?

Normally, by law, I think stores are required to sell for the advertised price. Don't know if it pertains to internet sales though. Ask a lawyer. But if you get a lawyer involved, it'll probably cost you more than just buying the tv at regular price. Of course, you can always go to small claims court, without a lawyer.

It's a typographical error that (I'd be willing to bet) BB has a disclaimer to protect themselves against. You're not getting a TV for $10 no matter what you do.

I think when its an obvious error they don't have to honor it, at least thats what happened on People's Court

I don't think it will come to that. . I figured it was mistake when p osted...and they have a disclaimer that states they reserve the right to withdraw advertisments due to mistakes before or after orders are fulfilled so they protected themselves....but wow...I was shocked to see that error.

They must have some ex dish network web employees updating their website.

A few months ago I paid for a $300 digital camera online to pick up in store at a Best Buy as I was on my way to the airport for a trip and needed to save time. But when I tried to pick it up, they said the price had gone up by $40 even though I had paid online. They showed me a disclaimer they have on their web site about withdrawling sale price prices at anytime and that they are subject to change. I ended up going to Costco and getting it cheaper than the original price I paid on Best Buy's site. Because of this and other past bad customer service, I will only use Best Buy as a last resort.

I took advantage of a typo in a local Fry's ad when I bought my PS3 for $339 the first weekend the 40 GB model was released (it should've been $399). It also came with two free BDs. Thankfully, Fry's honored the typo price, but only for those who arrived before they opened (some had driven quite some distance).

With ad in hand, we all raced to the display the second the doors opened, grabbed a PS3, and headed to check out before any checkers had even turned on their registers. It then took a good 30-40 mins before the store manager agreed to honor the typo price for us. A sign on the display explaining the ad error was posted for anyone who came later.

Originally Posted by DJ Rob

A few months ago I paid for a $300 digital camera online to pick up in store at a Best Buy as I was on my way to the airport for a trip and needed to save time. But when I tried to pick it up, they said the price had gone up by $40 even though I had paid online. They showed me a disclaimer they have on their web site about withdrawling sale price prices at anytime and that they are subject to change. I ended up going to Costco and getting it cheaper than the original price I paid on Best Buy's site. Because of this and other past bad customer service, I will only use Best Buy as a last resort.

This seems to be crossing the line from "typo" to bait and switch. Bait and Switch is illegal nearly everywhere, but you would probably need to be organized in order to show a pattern of abuse.

Problem is that you had the online receipt, but no written proof that they had refused to honor the purchase at that price. They would just say that you never bothered to pick it up, or you saw the unit and declined.