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Thread: DISH Rebates - Redemption Nightmare

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    DISH Rebates - Redemption Nightmare

    It has been sometime -- maybe next to never -- that I've experienced the kind of frustration I have had with trying to redeem the DISH rebate. I became a DISH customer on July 7. As soon as my first new billing statement generated just a few days later, I printed a hard copy; completed the redemption form as instructed and mailed. To make a long story short, I gave sufficent time for the rebate to begin processing -- I queried the rebate website and telephoned, too and it indicated "no activity". I mailed 2 more redemption forms, with the latter sent certified mail so that I would know a human hand had received it. And, indeed I received the post card by return mail with a signature indicating the redemption form arrived at its destination. Again, I gave sufficient time for my form to begin jumping through its hoops. I checked for rebate activity, and still none. I finally emailed ceo@echostar.com on August 30. Within a day, I had a reply with an apology and a note that the credits would be automaticallly added and that I should see them on my next billing statement. My next statement generated September 22 and there were no credits showing. I have replied to the email I received from ceo@echostar.com so I will update you on how this transpires. Any other suggestions or has anyone else dealt with this rebate hassle? I love my DISH programming, DVR, etc but this rebate hassle and their customer service is far from lovable.



    Eric

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    Yes, this rebate hassle is very frustrating. My story is very similar to yours except that ceo@echostar.com did take care of the rebate and credits showed up in the next bill. Good luck and keep pushing the people at ceo@echostar.com until you get it resolved.

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    Quote Originally Posted by RandallA View Post
    Yes, this rebate hassle is very frustrating. My story is very similar to yours except that ceo@echostar.com did take care of the rebate and credits showed up in the next bill.
    Same here. It showed as a AT250 credit, for whatever reason.

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    My 1st 622 upgrade rebate which I began last November took until March to show up. Be patient a bit longer. I did my 2nd 622 upgrade in August and the rebate is still being processed. I received my equipment return $10 credit on the September 22nd bill.

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    Today the rebate query page showed that they had mailed me a check for $1.00. What?? It also said the account number was wrong but it showed up right.

    I went for the on line chat option a few minutes ago and the guy wasn't very assuring saying something like "if you filled it out right you have no problem and will get the credits". Yeah, right.

    If I had an ulcer it would be acting up now.

    Anybody had the rebate status page come up with "$1.00 check mailed"?

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    I got a 50 dollar credit this month but it was supossed to be 100, im deciding if i should call in and hassle it

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