It has been sometime -- maybe next to never -- that I've experienced the kind of frustration I have had with trying to redeem the DISH rebate. I became a DISH customer on July 7. As soon as my first new billing statement generated just a few days later, I printed a hard copy; completed the redemption form as instructed and mailed. To make a long story short, I gave sufficent time for the rebate to begin processing -- I queried the rebate website and telephoned, too and it indicated "no activity". I mailed 2 more redemption forms, with the latter sent certified mail so that I would know a human hand had received it. And, indeed I received the post card by return mail with a signature indicating the redemption form arrived at its destination. Again, I gave sufficient time for my form to begin jumping through its hoops. I checked for rebate activity, and still none. I finally emailed email@example.com on August 30. Within a day, I had a reply with an apology and a note that the credits would be automaticallly added and that I should see them on my next billing statement. My next statement generated September 22 and there were no credits showing. I have replied to the email I received from firstname.lastname@example.org so I will update you on how this transpires. Any other suggestions or has anyone else dealt with this rebate hassle? I love my DISH programming, DVR, etc but this rebate hassle and their customer service is far from lovable.
Yes, this rebate hassle is very frustrating. My story is very similar to yours except that email@example.com did take care of the rebate and credits showed up in the next bill. Good luck and keep pushing the people at firstname.lastname@example.org until you get it resolved.
My 1st 622 upgrade rebate which I began last November took until March to show up. Be patient a bit longer. I did my 2nd 622 upgrade in August and the rebate is still being processed. I received my equipment return $10 credit on the September 22nd bill.