How do I get D* to repair this damage?

[Dish VIP]

A not so professional HD upgrade done on my folk's house. Anyone know what we should do to have DirecTV fix the broken chimney? Stucco over red brick on the spanish tile roof of a two story house. I thought they don't do stucco installs but they did and f'ed it up bad.

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[charper1]

I had a stucco install in AZ with no issues as do many neighbors, but to me, it "looks" like the dipoles should have been installed more in a upward fashion to relieve stress and loads as opposed to the lower fashion and the left on looks way to close to the corner.


How old is that install? That may help and the pictures do as well. What steps have you taken so far? Do you have all the original paperwork?

[Dish VIP]

They just did it last week. I guess some kid came out and couldn't finish it and said they would have to come back. Some other guys came Sunday to finish it but wouldn't go on ther roof. They said it should never have been installed there, but that they would come back Monday with a longer ladder and finish the install. Supposedly the first kid couldn't fine tune the dish for the new sats.

Monday came and went with no call no show from the installers. My mom called the number she has for the installers. The company is in another State and time zone, who knows where. Anyhow they said they would have to schedule a service call and charge us for what is actually an incomplete install.

With this news I got in the action and called DirecTV corp. tech support and got a very sympathetic csr who escalated the job to an unfinished install and credited my folks for their missing service. In the meantime I went up to take a closer look and discovered this damage.

[charper1]

Yep, I think you will get covered; let us know how it turns out and you steps for resolution to assist other users.

[dishcomm]

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They just did it last week. I guess some kid came out and couldn't finish it and said they would have to come back. Some other guys came Sunday to finish it but wouldn't go on ther roof. They said it should never have been installed there, but that they would come back Monday with a longer ladder and finish the install. Supposedly the first kid couldn't fine tune the dish for the new sats.

Monday came and went with no call no show from the installers. My mom called the number she has for the installers. The company is in another State and time zone, who knows where. Anyhow they said they would have to schedule a service call and charge us for what is actually an incomplete install.

With this news I got in the action and called DirecTV corp. tech support and got a very sympathetic csr who escalated the job to an unfinished install and credited my folks for their missing service. In the meantime I went up to take a closer look and discovered this damage.

We don't do stucco installs. Period. No I dunderstand that ion certain areas of the country this can severely limit dish placement. The reason why wqe don't mount dishes on stucco is there is far too much liability. And from the photos it is easy to see why we avoid them. We don't do stucco wall penetrations either. Period.
Now if the customer wants to sign away their rights to complain or make a claim against the tech or anyone else, they can have the dish installed on stucco. We will not guarantee against damage, leaks, or anyhting else for that matter. The customer that ok's a stucco job is completely on their own.
he damage depicted in the photos is terrible. The installer is negligent. If it were my home, you can bet the national debt of a small country the tech and his employer will paying up to fix the daamge.

[Van]

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Document document document, get as many photo's as you can, have three diferent stucco guys come out to look at it and give you estimates to include potential damage to the brick / mortar of the chimney and for painting, call the insurance company and talk to them aswell and make sure to not loose the paperwork for everyone that has come out from that install company.