Results 7 to 12 of 26
03-26-2008 11:34 PM #7
Poor install, poor judgement, and obviously he didn't understand what a strut arm is supposed to do. :\ Good luck resolving this!
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03-27-2008 01:48 AM #8
i hope they fix that and replace that white wire.......its not supposed to be used outside......period.......at least that is what i was told when i worked for Dish
03-27-2008 02:35 AM #9Pub Member / Supporter
The problem is that if they pay for any repairs they are going to require that the Dish be moved to another location, and with your clay tile roof there is very few options available.
Im really surprised the installer didn't get some white caulk and atleast try to fill in the cracks so his mistake was not as obvious.
Call the company that did the install first to complain about the installation and see what they are going to do before you turn this over to Directv and file a formal complaint.
As a DISH Network dealer who does over 1000 new installations per month, we can't please everyone and get a few complaints here and there. The ones who call the office with their issue and explain their situation I usually will bend over backwards to make sure they are taken care of properly.
The ones who want to go directly to the top and make a big stink with DISH Network, where DISH Network has to send me the complaint, get resolved but I do not bend over backwards for those people like I would for the ones who contacted me first!
In other words its only going to get the contractor mad at you and less willing to work with you if they get the complaint from Directv without contacting them first!
03-27-2008 01:12 PM #10
03-27-2008 04:37 PM #11
03-27-2008 08:16 PM #12
Besides...this situation is what insurance is for............ask for the name & number of the General Liability insurance carrier. You want the dish removed and the wall fixed. Then you want the dish put back......as Charper1 mentioned the monopoles need to be redone also. Everyone has a first day and this is what happens. New employees need more supervision.