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03-31-2008 09:36 PM #1
advice for Directtv HD installation
hi guys, i have a situation:
i have a standard D* receiver already and am wanting to add an HD receiver. so i get everything set up to add the HD receiver which of course requires a new satellite dish, and when the install guy shows up, he informs me that the new dish MUST be installed on the roof only, nowhere else. my landlord denies me permission over the phone to do that and i cannot continue with the install. the install guy says he can't install it in the ground or on the side of the house because it's too big. i call directtv (on the line for 35 minutes, mostly on hold) and battle with a rep's supervisor and although i made some good points, she insists that they cannot and will not waive or pay for any fee that the installation company will charge for 'custom installations' (i.e. installs on the side of house or ground or pole mounts.) so i was wondering if this is BS and is there any way i can get around it? should i call back and ask to speak to someone else? and also, what do you think they would charge me for a mount on the side of the house and/or on a pole if there isn't a way around it? i live in southeast Ohio if that is at all relevant.
PS. the supervisor advised me that it is not their policy to 'inform customers of custom installation situations' and they 'assume that the customer knows the landlord's preconditions'. i let her know i thought this was BS cuz it sure sounded like it for a company to tell its customers this: they took no responsibility.
what should/can i do?
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03-31-2008 09:40 PM #2Bourbon Tester
You say rental; is this a single family house or a condo or what?
The 5 LNB dishes CAN be installed on lawn mounted posts; but lets determine what you can and can't do first.
Keep in mind that installers a contractors, NOT DirecTV employees. Also DirecTV CSRs would have little to tell you about custom charges since each home/job can be different and by a different contractor so they can't have a play book for every scenario, plus THEY really are not the ones doing the work and know almost nothing about the industry past the script books that they are trained with.DirecTV HR22, H21, H23, HR20, Sanyo PLV-Z 119", Acer H5360 106", Samsung PN51D450 51", Insignia NS-51P680A12 51", Onkyo TX-NR708, Onkyo HT-R550, Yamaha RX-Z, Sony BDP-S570, Sony PS3 (x2), D-Link Gigabit Network, ViaTalk Unlimited Everything VoIP ($13/mo)
03-31-2008 09:53 PM #3SatelliteGuys Freshman
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yeah its a single family house
i had a kind of attitude with the CSR but in the end i let her know that i was just trying to get my way and realized that she probably could not have really helped me, then thanked her.
anyways, can i try and deal with the install company because in reality, it's BS, but if that's the policy, well then that's the policy. i just don't want to pay anymore than i have to because i was SO CLOSE TO HIGH DEF! and i still really want it.
03-31-2008 09:58 PM #4
Get a 2" fence post from Lowes, Home Depot Menards etc. Drill a couple holes in the side of it and put a few lag bolts in it. Set it in about 3' of concrete and let the installer come out again.
03-31-2008 10:05 PM #5
He also sells the item on eBay, and it works.
DirecTV AT9/AU9 KA/KU Adapter for old 1-5/8" pole - eBay (item 150230471763 end time Apr-03-08 15:38:37 PDT)
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03-31-2008 10:05 PM #6