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EPG only showing HD channels when All Channels guide is selected
I press the guile button on my 622 until it shows All Channels, but this only gives me a listing of my local and HD channels. It is almost like I have the HD only subscription, but I have AT200.
I called Dish and they walked me thourgh about 30 minutes of checks, finally they said that my signal strength was too low and that is why I am only seeing HD channels in the program guide. Note. My signal strength ranges from 40-80 depending on which sat and transponder I have selected.
I am 100% convinced that something else is wrong.
I have a 622 and I am pointed at 110, 119, 61.5 and 12x (can't remember exactly which). I have held the power button to reset the unit and I have also pulled the power for about 30 seconds to reset it. Neither has restored the full program guide. They also had me do a check switch, again, no help.
Also, when I keep pressing the guide button I get the following (HD, All Channels, or All Sub). Yesterday I had options like List 1, 2,3,4. Those are gone since this problem started.
I asked the tech support person to push my subscription down to my receiver and she said it was a low signal problem so it wouldn't help. She setup a service call for 8 DAYS LATER as the earliest available time.
Any thoughts on how I can resolve this myself because I cannot believe it is a signal problem?
06-20-2008 08:31 PM