Fellow Sky Angel forum members,
I just want to let you know that I mailed the following letter to Sky Angel in Naples, FL yesterday to cancel my IPTV service. I have been a customer since March. I was not a customer of theirs during the Satellite era. I realize that a $200 cancellation fee may apply to my cancellation, however I did ask for a waiver of that. I am willing to return my equipment. Something that I did not include in the letter, but I will say now is that I would be able to accept paying for the faith package (though I have boxed up the receiver and will not use it again) @ 14.95 for the 12 remaining months = $180 via non automatic billing method. I doubt they will accept this, and acknowledge I am at their mercy for better or worse....
City, State xxxxxxx
Phone: xxxxxxxx E-mail: xxxxxxxxx
September 17, 2008
Sky Angel U.S., LLC
P.O. Box 7609
Naples, FL 34101-7609
Dear Sky Angel,
Although I have enjoyed being a subscriber of your IPTV service since March of this year, I would like to request cancellation at this time.
I am doing so for two reasons:
1) I have been upset with the quality of specific channel feeds at times, especially on the Fox News Channel. During key moments of the Democratic National Convention and the Republican National Convention your New York servers went down. I was told, to my dis-satisfaction, that all services cable, satellite, IPTV have their down time by one of your representatives when I called on Wednesday of the Republican Convention. This answer was unacceptable to me. I expect Fox News to be as reliable on your service as with Comcast, DirecTV or Dish Network. It's likely that this channel is the most watched on your network among the family channels. You should have anticipated the additional demand that would be placed on the servers. Technically, I should be saying that your partner NeuLion should have anticipated the demand. However, I am not a direct customer of NeuLion.
2) In response to your email dated 9/15 (copy enclosed), I understand this is related to you not being able to charge my method of payment on file. That Visa card number is no longer valid. At this point, I refuse to participate in any automatic billing services with any company. Doing so has caused me significant financial loss in the past and your automatic billing policy has caused me financial hardship also. I am a man of small means -- a full time college student and a part time personal assistant to the disabled. My checking account is almost always near a zero balance and my credit card is always close to the limit. Your automatic billing system has often forced my credit card over its limit and I have incurred several $35 over the limit fees.
I simply cannot accept this. At this time I request to cancel my Sky Angel service without penalty. I am willing to ship my IPTV receiver and remote back to you at my expense. I hope you are understanding of my circumstances and my dis-satisfaction with the service performance issues outlined above.
Please let me know what address to ship the equipment back to.
May you be blessed,