More Stupid CSR Tricks

[jrbdmb]

More Stupid CSR Tricks ... not as entertaining as the tricks on Letterman, but certainly just as stupid.

My most recent issues are:
1. ESPN FullCourt (which I ordered in November 2008 for $99) has not been working for a few weeks on my receivers - it seems to have gone away when I upgraded from the 522 to 722 and added an HD package. Any attempt to view the FullCourt channels resulted in a "call Dish to order" message. I had been too busy to worry about the few weeks, but I wanted to get it working before the big conference tournaments this week.
2. Despite being promised by a CSR in February that I would get to try Platimum HD for 3 months for free, my recent bill showed a $10 charge and no credit for the package.

I first tried to resolve the FullCourt using online chat - the CSR told me that ESPN FullCourt had been "canceled" by ESPN for the year. I ended that conversation quickly.

I then called Dish last night to resolve both issues. The CSR "refreshed" my account to fix the FullCourt issue, and then claimed to add 3 $10 credits to my account to pay for the 3 months of Platinum HD ...

Which sounded good until I checked my account online this morning. Not only are there no credits pending on my account, but now there is an additional charge of $75 for FullCourt (which I had already paid for). Now I expect I will have to make multiple phone calls to remove the $75 FullCourt charge, which will probably screw up the package again, and who knows if I will ever the promised 3 free months of Platinum HD.

While I understand that "CSR Roulette" is a way of life at Dish, I'm still surprised at the incomptence shown in recent dealings with Dish CS.

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[Scott Greczkowski]

This is a good canidate for ceo@dishnetwork.com

[jrbdmb]

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Thanks. I'll try one more phone call this morning and then go the e-mail route.

Note that I've also got a few smaller issues (never got the $10/mo. for 12 month promo promised me, overcharged a few dollars for annual Classic Gold programming) that I hesitate to even bring up with Dish, as I already learned to keep things simple with CS and only address one issue at a time. Alas, even that method doesn't appear to work anymore.