Results 1 to 6 of 16
09-16-2009 03:32 PM #1Supporting Founder
Got a call from Dish Promo today :D
So I got a call from Dish Promo today, showed up on my caller ID as Dish Promo and the phone number is 9543123970, and these guys use High pressure sales tatics as well as lying through there teeth.
This is a summary how the call went,
The guy asked for me and asked what service I had, wich I replied uverse. The guy didnt know what uverse was and said it was cable and then proceeded to say I could save 30 dollars on my current cable bill.
I said no way. He asked what programming package I had and I said that I had the U450 for about 100 bucks a month wich included over 250 hd channels.
The guy said that they had over 250 HD channels on dish. I called BS and said no way. He then tryed to say it was true. Once again no way. Name em. he started to spout off some, including ones dish doesnt carry in hd. I once again sad bs, and that dish currently doesnt have channels that uverse carry's such as Sprout, Cspan 3, MTV Jams, Outermax in HD, and that I get every single movie channel in HD as as my RSN in HD full time. Then he changed his story and tried to say that he said 250 digital channels. I was like great, I get 450 all digital channels with uverse.
He then promptly transfered me to a supervisor (on his own) During the transfer I heard the guy tell his supervisor (who didnt mute the line) can you belive this s*it, this guy is spouting off every channel we dont have, and was asking his supervisor if he's heard of uverse. The Supervisor said yea I have. It was funny. The supervisor got on the line and said that I could save a whole lot. I said, look I know what dish has and I know that there is no way in the world you can even come remotely close to the channels I have now, or even my pricing as Im getting a great deal from att. He asked how uverse was as well as how many channels I got and how many were in hd. Well, I get over 250 in HD right now, and there are 450 channels on the system.
He said I was a very informed coustomer, as well as I said yep I blog about this stuff every day, wich promplty caused him to hang up the phone.. I dont think they will be calling back.
Be aware of these guys as im sure they are misrepresnting dish!
Any posts on this forum are my personal thoughts and do not represent the views or reflections of my current employer!
09-16-2009 03:53 PM #2
Here's my take regarding the transfer to the manager (From my experience having worked in a call center environment before):
The manager was probably monitoring the call in progress and determined that it was time to take over the call. From the sounds of it, the rep you were speaking with was probably new and didn't realize that you could still hear him when he responded to the manager when the manager used the "whisper" feature of the phone system to tell the rep that he was taking over his call.
09-16-2009 03:54 PM #3
UVERSE doesn't have 250 HD channels eaither.Scott
09-16-2009 04:04 PM #4
Uverse also doesn't have 450 channels either.
09-16-2009 04:09 PM #5
09-16-2009 04:10 PM #6
AT250, 622 and 612
My Very Basic Wish List: subchannel guide info! Also, yank sports out of the regular packs and pas the savings on to us (and the cost on to those that watch).