Can I Get Cable?

[fromadistance]

My house is in the woods,i have a gravel driveway,From the main road to my house is approximately 1800 feet.
Comcast customer service keeps telling me i am serviceable as my neighbor (about 800ft away) has service.
Yet when the installer comes out,he just says no way,sorry and leaves.Is it because my signal would degrade from the big distance?Can't they use a bigger cable like rg11?
So sick of dish tv and fixed wireless internet.Not like a mobile home where they run cable then next month i move the house.This is a lifelong possible customer for them yet they won't even consider hooking me up...
Hell,i'd get a trencher and run the dang stuff myself if it's feasible.

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[Bobby]

Tell me a bit more about your situation. Is the Comcast cable on the main road pole mounted and in the air? Is it underground? If it is aerial, is there a pole in front of your property or on the property line? If it is underground, is there a Comcast box or pedestal in front of your property or on the property line? When you have answered these questions I have access to a Comcast engineer, here in California, who I can ask about your situation. The technical parameters will be the same no matter where they serve their customers.

[fromadistance]

Tell me a bit more about your situation. Is the Comcast cable on the main road pole mounted and in the air? Is it underground? If it is aerial, is there a pole in front of your property or on the property line? If it is underground, is there a Comcast box or pedestal in front of your property or on the property line? When you have answered these questions I have access to a Comcast engineer, here in California, who I can ask about your situation. The technical parameters will be the same no matter where they serve their customers.

It is mounted on a pole in the air by the road which is about 1800 foot to pole from my house.My neighbors that have comcast had their cable buried from the pole to their house.i was assuming that comcast could tap into their line which would be about 600-700 feet from my house.
There is no pole in my yard and none in theirs.i was told a tap was set on their property fr them to be able to get the service.
there is no comcast box in my yard.
our home was built 6 years ago on this property.we had the whole house wired for cable but nothing on the property itself for cable.Basically comcast came out after we got our occupancy permit and said no way we can get cable.
we were put on a list as not serviceable,i've called every couple of months for 6 years.Last time the customer service rep told me that our neighbors now had service and my home was now serviceable.
but the installer is saying the run is to long.

thanks for the assist

[jayn_j]

... but the installer is saying the run is to long.

Have you had more than one installer come out? I have found that some percentage of installers will refuse doable installs because they are too much work to be profitable.

Was the installer a Comcast employee or a contractor? If a contractor, he likely was being paid flat rate per job. A good chance he would lose money on your install.

Talk again to Comcast and offer to dig the ditch and pay a long line premium install. Or when the installer says "no", offer to rent the ditch witch and pay an extra $100. I suspect that will turn "no" into "sure"

[fromadistance]

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Have you had more than one installer come out? I have found that some percentage of installers will refuse doable installs because they are too much work to be profitable.

Was the installer a Comcast employee or a contractor? If a contractor, he likely was being paid flat rate per job. A good chance he would lose money on your install.

Talk again to Comcast and offer to dig the ditch and pay a long line premium install. Or when the installer says "no", offer to rent the ditch witch and pay an extra $100. I suspect that will turn "no" into "sure"

ok,so my really basic question was, would the signal degrade over a long run of cable.I was thinking this was why i was getting a negative response from the installer.He drove a comcast van so i assumed he was a comcast employee.
I would have no problem trenching,laying the cable myself.I am trying to arm myself with as much information as possible so that when i call them i can offer to do these things to make this happen.

[Bobby]

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First, no, you will not be able to tap off of your neighbor's cable. Your service must come directly from the public franchise (the street) to your property. That is why I asked the questions that I did. I will check with my contact about the length of service drop question.