Disgruntled VOOM Employee

[kelljc]

Well I've heard it all: " what's next Lawsuit's", For the " Voomer's on this site. Who can say " Voom " is worst then " PrimeStar, Dish,DTV or Cable. ", in content. " customer service is a little weak, installers are mostly weak," but they also install " Dish, DTV ", could be the main problem. "who know's". Voomer 12-16-2003 and still happy>

[VOOMCSA]

[QUOTE=Bings]

BTW Do not email VOOM the email team has dwindled to less than a handfull and it takes them forever to answer you.... correctly.

I spoke with them online yesturday, and was answered in about 10 seconds. My install is still scheduled for tomorrow (012605). Can't wait....

Not to criticize, however there is a difference between email and online chat, and if you send an email with an easy question like whens my install of course they will answer it fast because it takes 2 second albeit if the computer works right to look that up and use the correct canned resopnse.

With chat a CSA can take on 3 customers at a time.

[VOOMCSA]

I wasn't surprised what happened to VOOM, BTW and I was there when it happened One Of the VOOM bigwigs (rob something or another) was caught watching Playboy Hot HD at the Spokane Operations Call Center (when that was around) A call went back to NY about it and He had to fly back Jobless.... anyways I hope those Who stuck it out Is enjoying Dish I hear they are better. Don't know much of their call centers. I moved to a Better job with Webdesign

[VOOMCSA]

I wasn't surprised what happened to VOOM, BTW and I was there when it happened One Of the VOOM bigwigs (rob something or another) was caught watching Playboy Hot HD

I was there When Rob got fired not when Voom crashed

[Technojunky]

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This is a sore spot. It's not that they only know 25 words. They actually speak very good english. I have been dealing with the Cisco reps that are farmed off shore to India. I was told that Cisco pays them one fraction of the cost of a call taken in the U.S. I was told exactly how much, but it is not important. The main issue is not in how many words they can say correctly, or how they put sentences together. The real problem is in how they understand what you are saying to them. I will admit that in some cases, I have gotten nowhere between 3 or 4 of those guys. Then I call Cisco and threaten to drop my contract with them if I don't get a US engineer. Usually, 15 minutes after I get the US Engineer, I am fixed and on my way.

Let's list how many company's suck, just because they started farming their support center out to India. I will start the list with two big names:



CISCO
DELL

I am not saying that I have anything against the citizens of India. I do not. I have gotten several Ace, #1, hot shot experts that were in India. This is over the past 6 or 7 years, and many calls. The tech are very pleasant, eager to help, they think they know what they are doing. It's too bad that customer satisfaction comes from the timeliness resolution of the trouble, if it wasn't for that, they all would be great. JM

At least we don't have to talk to Ravi in India who only knows 25 English words.