Error 122: Internal Communication Failure

[GaryPen]

I recently received a replacement 722k for one that died. It powers up, which is a nice change from the one it's replacing. But, it keeps popping up an error 122 message. Very annoying.

None of the others that are hooked up to the same dish/LNB/switch do this. That, combined with what little I've been able to find on this forum, leads me to believe it's a problem in this particular receiver, and not in any external parts of the setup.

Can anyone here confirm or deny that error 122 is indeed only triggered by an internal problem, and most likely means the receiver is defective.



Gracias beaucoup.

[TheKrell]

I see this detail on the tech portal:

Symptom
Error 122

Cause
This message occurs when the internal Smart Card has an error. The Smart Card number may be entered wrong on the account.

Prevention
Verify the Smart Card numbers are correct when activating a receiver.

[GaryPen]

Thanks. It seems to check out. But, I'll give them a call to double-check.
I've also gotten error 15 "complete signal loss" a couple of times. But, the other receivers are seeing the signal just fine are working fine.
I wonder if it's related to the OTA module? I know I used to get satellite signal loss warnings when OTA signal was lost even though I wasn't watching or recording an OTA channel.

[GaryPen]

Also, it seems to forget my lock password after I unlock the system. When I go to lock it again after making my changes, it asks me to create a password, as if its the first time I've used locks. I think there may be something wrong with the internal memory, or something.

[Frank7004]

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Im assuming you have done a hard reset. Smart card is the first thing to look at. Cabling would be my second. Is there a switch involved? I have had LNBF's go bad...only one port on the LNB working fine. (2 rcvrs, one good one bad...turned out to be the LNB). Ground block ok? What caused the last one to fail?

Last option would be to try a new receiver.

[dahenny]

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Also, it seems to forget my lock password after I unlock the system. When I go to lock it again after making my changes, it asks me to create a password, as if its the first time I've used locks. I think there may be something wrong with the internal memory, or something.

Anytime that you unlock the system, you have to "create a password" to re-lock the system.