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Directv deals for existing customer?
Are there any to be found?
Been a Directv cust. for over 6 years now, my contract is up again... looking for the next great deal. I was planning on going over to Dish but when all was said and done it, IMO, was not anything fantastic. Actually about 14 dollars short of what I am currently paying with Directv. I decided to call up Directv and see what they can do for me.
In the end I got offered 17 dollars off what I am currently paying. star/show for a freebie of 6 months. Keep in mind my contract just ended so I am at the top tier with NO adjustments/credits. Of coarse to add salt to the wound, the price increases. (I know everyone is doing it except my paycheck) I saw the Costco deal and it seemed fine for us, found out unable to do online, so I called and than found out - I am not a new customer, even though I am month to month. I said so I would call you cancel you, you come to pick up the stuff and I call you again to set up a new account. The rep stated a new customer is someone who hasnt been with them for 2 years.Seemed a bit unfair for my loyalty and never been a deadbeat with payments. SO I toss my hands up, searching for the best deals. Anyone here know how I can get a better deal as an existing customer?
02-01-2011 07:37 PM
My only advice is to ask for rentention department when you call and explain the situation and the fact that you're thinking about switching to dish. My experience was retention was able to give me a better offer than the "ordinary" customer service I spoke to the first few times.
I was a directv customer for 10 yrs. I wanted to get a upgrade to HD. They would hardly give me a deal on anything. I went with Comcast for 2 yrs and the change was very pleasant.
If you are married cancel the account in your name and put it in hers. She will be a new customer and get all the promo's for the first year. I have done this with dish before I came to direct. You will need different credit card or something different way of paying that your are using now.
Thanks! Had dish in my name, sold house. Got apartment without line of sight (charter cable, booooooo). Quickly switched apartments to have line of sight, Direct in my name yay! We will buy some land and build another house in two years, DISH in her name. Switch back to direct in a few more years?
Originally Posted by ageism
Are we then done screwing the system?
Weird. I just dealt with them as a month-to-month customer of 14 years. I was SD, they gave me free HDDVR, free HD receiver, free HD channels for a year, an ongoing discount on a package change (I was still grandfathered on an ancient one). I still had to pay for the install of the MRV, but I was pretty satisfied with the discount they gave me. Did you ask for the retention department? That's the key, I'm convinced.
Originally Posted by ELMWOOD
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