All American Direct Customer Service
For those of us that complain about Dish Network and other company's customer service All American Direct takes the cake in my book.
Saturday I get a call from them telling me that they have shut off my distant networks for non payment. I go on line pull of my bank account and download a copy of the front and back of my cancelled check that cleared the bank well in advance of the deadline.
I call All American Direct back and give them the information as well as offering to send them a copy of the check. They then tell me that they will refer the matter to corporate to be researched and this will take four - six weeks. A manager couldn't or wouldn't help either. If I want to have my Fox channel back now I will have to give them a credit card and set up a recurring charge and pay them again. I previously had a recurring charge set up with Sobongo, but when AAD took over the Distant Networks this winter they didn't offer me this option.
The amount in question is $3.49. Unbelievable that AAD is willing to treat a customer like a deadbeat liar and for so little money.
I plan to file a complaint with the BBB.
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