International Access Fee

[madison]

Need help for verifying the charges to my account:

I started American top 120 together with Chinese great wall package since last Dec and currently my bill reads:



AT 120 $44.99
Chinese:$22.99
International Access:$10

When I checked Dish website the other day, I found as along as you have core package (like AT 120), you are eligible to add Chinese package without international access fee. Is this correct? If yes, should Dish credit me back $10 international access fee since last Dec.

Thank you!

[Iceberg]

you are correct. If you have a base package (AT120, AT200, Family etc) you DO NOT get charged the $10 Int'l access fee. Thats for folks who dont have any package other than the Int'l

PM a DIRT (Dish internet response team) member. Their names are in red on the main forum page. They can correct that for ya. From previous threads this sounds like a glitch
(also I sent a note to the DIRT folks to check this thread so they can help out)

[ZachS@DISH Network]

Madison, If you can please send me your account information so I can get this resolved for you.

[madison]

Thanks a lot for the help, Iceberg and Zach. I already PMed Zach.

[Iceberg]

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Glad to hear it. Zach will get it taken care of for ya

[bhatiap]

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I am in a similar situation. Dish has incorrectly charged me $10 fee for the past two years!