Do I have a dead 922?

[BearHuntr]

This is pretty weird. So today just after noon, I was watching a recording on my 922 when it just shut off and the fan on it was really loud. I had to unplug the power cord and replug it back in to get it to come back up as it did not reboot on its own. What is really strange is that at the exact same time, my wireless connection on my laptop dropped. The wireless router is plugged into the same power strip. When the 922 rebooted, it seemed OK again, but did the same shut down thing after a few hours. This repeated a few times during the afternoon. Eventually, I plugged the 922 into a different outlet hoping that might help. It did for a while and then around 6:30 pm, it shut down and this time couldn't get past the Starting up boot screens before shutting down again. Every time it shuts down the fan goes crazy. I left it unplugged for just over 30 minutes and tried again. Still no luck. I've made several attempts with starting it up with different cables unplugged from the back (OTA antenna, USB cable to EHD, ethernet cable, even the SAT line to the dish) and got some success it that it would eventually boot back up and I would see a channel, but as soon as I hit the Guide or DVR buttons on the remote, it would shut down again.



I'm guessing that I have a dead 922, but just curious if there is anything else I can do? If I do need to get my box swapped out, how does that work? Does dish send me a new one that I can connect myself or does a technician have to do that? Do I have to contact Dish directly to initiate that or can the Dish support guys here on the forum help? How long does it usually take to get a new box?

This really sucks as I was planning to get a Hopper to replace the 922 right away. If only it could've waited a couple weeks.

Warning: This is an Old Thread This discussion is older than 90 days. information contained in it may no longer be current

[jackhawk]

If it won't power up it's dead. Dish will mail you one or you can have a tech come out. Depending on your local office it may be faster to have it mailed. The customer service rep will tell you the earliest available day to schedule when you call.

[MattG@ DISH NETWORK]

This is pretty weird. So today just after noon, I was watching a recording on my 922 when it just shut off and the fan on it was really loud. I had to unplug the power cord and replug it back in to get it to come back up as it did not reboot on its own. What is really strange is that at the exact same time, my wireless connection on my laptop dropped. The wireless router is plugged into the same power strip. When the 922 rebooted, it seemed OK again, but did the same shut down thing after a few hours. This repeated a few times during the afternoon. Eventually, I plugged the 922 into a different outlet hoping that might help. It did for a while and then around 6:30 pm, it shut down and this time couldn't get past the Starting up boot screens before shutting down again. Every time it shuts down the fan goes crazy. I left it unplugged for just over 30 minutes and tried again. Still no luck. I've made several attempts with starting it up with different cables unplugged from the back (OTA antenna, USB cable to EHD, ethernet cable, even the SAT line to the dish) and got some success it that it would eventually boot back up and I would see a channel, but as soon as I hit the Guide or DVR buttons on the remote, it would shut down again.

I'm guessing that I have a dead 922, but just curious if there is anything else I can do? If I do need to get my box swapped out, how does that work? Does dish send me a new one that I can connect myself or does a technician have to do that? Do I have to contact Dish directly to initiate that or can the Dish support guys here on the forum help? How long does it usually take to get a new box?

This really sucks as I was planning to get a Hopper to replace the 922 right away. If only it could've waited a couple weeks.

It does sound like the 922 has failed. If you send me a PM with your phone number or account number, I can get you details on a replacement receiver

[Joe99]

This is pretty weird. So today just after noon, I was watching a recording on my 922 when it just shut off and the fan on it was really loud. I had to unplug the power cord and replug it back in to get it to come back up as it did not reboot on its own. What is really strange is that at the exact same time, my wireless connection on my laptop dropped. The wireless router is plugged into the same power strip. When the 922 rebooted, it seemed OK again, but did the same shut down thing after a few hours. This repeated a few times during the afternoon. Eventually, I plugged the 922 into a different outlet hoping that might help. It did for a while and then around 6:30 pm, it shut down and this time couldn't get past the Starting up boot screens before shutting down again. Every time it shuts down the fan goes crazy. I left it unplugged for just over 30 minutes and tried again. Still no luck. I've made several attempts with starting it up with different cables unplugged from the back (OTA antenna, USB cable to EHD, ethernet cable, even the SAT line to the dish) and got some success it that it would eventually boot back up and I would see a channel, but as soon as I hit the Guide or DVR buttons on the remote, it would shut down again.

I'm guessing that I have a dead 922, but just curious if there is anything else I can do? If I do need to get my box swapped out, how does that work? Does dish send me a new one that I can connect myself or does a technician have to do that? Do I have to contact Dish directly to initiate that or can the Dish support guys here on the forum help? How long does it usually take to get a new box?

This really sucks as I was planning to get a Hopper to replace the 922 right away. If only it could've waited a couple weeks.

Did the loud fan noise come back every time? Thanks.

[BearHuntr]

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It does sound like the 922 has failed. If you send me a PM with your phone number or account number, I can get you details on a replacement receiver

Matt, thanks for the offer, but I was able to chat with tech support last night and they are sending me a new 922 on Friday. If only I could have gotten a Hopper instead! Please tell me getting a replacement 922 will not affect my being able to get a Hopper on day 1!

[BearHuntr]

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Did the loud fan noise come back every time? Thanks.

Yes, every time that it has shut off, the fan goes full speed. I left it last night and the fan was still going this morning. I tried booting it up a few more times today and sometimes it seemed to be running normal, but within about 5-10 minutes, it shut off again. I wish that I could have gotten my recordings backed up to the EHD.

My 2 Boxee boxes have been a godsend with the dead Dish receiver.