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Thread: How much is the Hopper upgrade costing you?

  1. #1
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    Thumbs down How much is the Hopper upgrade costing you?

    I've been a customer for 3 years. I called a month ago and was told a Hopper a 2 Joeys would run me $199 total to upgrade.

    Today I contact Dish on twitter, they first tell me its $700 to upgrade to 1H + 2J... And then later tell me that the retail price is actually $647.



    My friend who has the same Dish setup as me, got it roughly the same time I did, and he's only paying $99 for 1H + 2J... Insane.

    Actually thinking about switching to those-other-guys....

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  3. #2
    Scott Greczkowski's Avatar
    Scott Greczkowski is online now HERE TO HELP YOU!
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    CSR's are just getting up to speed on Hopper and Joey, up until today for many of them they didn't even know the Hopper existed.

    I would try again later today and you will find the information is more accurate from all the CSR's.

    Sometimes patience is a vertue.
    Scott

    Thinking about signing up for DISH? Use one of these codes and we BOTH save $50! - HOP019897404 - AHP046085712 - HOP017098428 THANK YOU!

  4. #3
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    Well I'm DNS Tech.. So I called Dash and csr agent quoted me $200 per hopper... so $400 if i wanted to 2 hoppers.. Asked to me transfer to loyalty she refused to transfer me. So I hung and called the 800 number and got quoted $100 per hopper.. $200 for 2 hoppers and 2 joeys. don't know if I got charge $400 or $200 I will need to wait and see.. Got email showing the change but it's all wrong.. She setup me up for 2 Hoppers and 4 Joeys.. I'll need to fix that part later...

  5. #4
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    Quote Originally Posted by Mike Russo View Post
    I've been a customer for 3 years. I called a month ago and was told a Hopper a 2 Joeys would run me $199 total to upgrade.

    Today I contact Dish on twitter, they first tell me its $700 to upgrade to 1H + 2J... And then later tell me that the retail price is actually $647.

    My friend who has the same Dish setup as me, got it roughly the same time I did, and he's only paying $99 for 1H + 2J... Insane.

    Actually thinking about switching to those-other-guys....

    I was told $99 but I had to sign a 2 year contract with no incentives. Holding off because of the contract.

  6. #5
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    What a mess. At least they didn't quote you $53 above full retail price.

  7. #6
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    I am new to the forum and signed up just to reply to this thread. Very frustrated right now. I called them this morning and was quoted the same 647.00 for 1 hopper 2 joeys. When asked if they wanted to loose a loyal (over 5 years) customer I was told there was nothing they could do. After hanging up I entered a chat and got the same response. Also asked what prevented me from caneclling and signing up again and was informed that any request for service within 6 months would be treated as a reconnect and the fees assesed. To add insult to injury I told the CSR that I would be re-evaluating my choice in entertainment providers, and recieved a response that Dish offers best in class service and support, and the latest in technology that can not be matched by C**LE. I said, yes but they dont charge me 650 for the latest technology. As a professional in the audiovisual industry I find it astounding that current subscribers are getting the short end of the stick.

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