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Thread: Check your wall plates
03-18-2012 09:27 AM #1
Check your wall plates
After the install, we were experiencing a problem on the joeys when trying to join the other's programs with all four devices on (1 hopper, 3 joeys). 2 out of the 3 would work fine but on one it would always get a black screen. Channel info and everything would show up, but no picture. Tech originally thought it could have been the coax to the hopper because the wiring was existing and couldn't confirm it was 3Ghz. He noticed the wall plate and said he knew that it was only rated for 1.5Ghz and swapped it out to the blue barrel on the wall plate. After that the issue disappeared and no more black screen.
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03-18-2012 09:55 AM #2
Glad he caught that, a lot of techs "overlook" the wall plate barrels because they don't think they matter.
03-18-2012 10:34 AM #3Pub Member / Supporter
A lot of techs overlook them because they can't get to them, if cust can help out by ensuring that the wallplate its accessable it can be a great help. Thanks in advance...722 on 1000+ with OTA. TV1 component to projector, TV1 HDMI to cat5 Vanco adapter to HDMI tv wall mount. TV1 & 2 and OTA to 2 tuner rear projector tv.
03-18-2012 10:46 AM #4
good to know. this will probably happen a lot until dish issues a 'reminder' to the techs. would apply to low-freq barrels and groundblocks as well.--this space intentionally left blank
03-18-2012 05:01 PM #5SatelliteGuys Freshman
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03-18-2012 06:04 PM #6
PS3 40GB - Harmony One w/IR4PS3
Dish Hopper (1) / Joey (1)