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Dang clueless CSRs. They're talking about those errors that you typically get, there's a code on the top-right of the popup. This error code is different. We used to get it a lot when EHDs were spinning up (except I think it was Error Code 01 or 00.) Anyway, wish I could help, no idea what that means, hopefully it's not HDD failure or something. Contact DIRT, or perhaps they'll contact you after seeing this thread.
I believe I figured it out last night. There was a power surge/interruption as we were transferring some programs from the receiver to the external hard drive. Didn't know that at the time. Moral of the story: Don't transfer large amounts of data at one time--spread it out.
Just happened to me. Recorded the Indy 500 on Sunday went to watch Monday and recording is dead. Error code 04. Was not even transferring just wanted to watch and noting. Really P.O. at my Hopper now never had an issue with the 722.