Dish Rated as Worst Company to Work For by Employees

[wbrightfl]

America

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1. Dish Network
> Rating: 2.2
> Number of reviews: 346
> CEO approval rating: 32% for Joseph Clayton
> One-year stock price change: up 37%
> Employees: 34,000
Dish Network Corp. (
NASDAQ: DISH


) employees have the overwhelming task of managing more than 14 million subscribers. And Dish management has to be worried about its relationship with customers. It has been losing subscribers in an industry that includes streaming providers like Netflix (
NASDAQ: NFLX


), cable companies and telecoms, which have introduced fiber to the home. Customers at Dish are also likely to be upset because of battles between the network providers and the satellite company over carriage fees. AMC was recently off the Dish system for over a month.
Many reviewers objected to the company’s long hours and no holidays. “You work all day all night. Your day starts from 6:45am till 6pm or 10pm You work every holiday that your day falls on.” It is no surprise then that reviewers suggested employees were unhappy with management, citing “mandatory overtime” and “no flexibility” with schedule. Perhaps the dissatisfaction of employees is affecting customer satisfaction. MSN Money awarded Dish a spot in its 2012 Customer Service Hall of Shame, noting that Dish’s customers did not like that the broadcaster had dropped channels and seemed to prioritize sales over quality service.


Read more:
America’s Worst Companies to Work For - 24/7 Wall St.



America

Warning: This is an Old Thread This discussion is older than 90 days. information contained in it may no longer be current

[garys]

I have to wonder how they can think they have accurate figures when their review only includes 1% of the employees.

[fpembleton]

That may be true but I have a very difficult time believing that Dish employees are unhappy. I have never received anything but courteous, friendly and accomodating service over 13 years.

[MikeD-C05]

That may be true but I have a very difficult time believing that Dish employees are unhappy. I have never received anything but courteous, friendly and accomodating service over 13 years.

Must be talking to the 99% of employees that they didn't review in the survey.

[31cold]

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That may be true but I have a very difficult time believing that Dish employees are unhappy. I have never received anything but courteous, friendly and accomodating service over 13 years.

The thing is, we know or job entails customer one on one, so thats not an issue. If we get a bad cust we grin an bare it, we get it done. The micro management, being forced to work on Christmas, the ever changing and additional responsibilities is what gets us bent out of shape.

[Tampa8]

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The thing is, we know or job entails customer one on one, so thats not an issue. If we get a bad cust we grin an bare it, we get it done. The micro management, being forced to work on Christmas, the ever changing and additional responsibilities is what gets us bent out of shape.

I view that as a honest response, but one that you will find by many if not most places with hundreds of employees. Depending I guess on need or perceived need, working on holidays may be necessary as deemed by the company, but felt like not needed by the employee. I generally agree, you don't need to be opened a couple times a year so I understand some frustration. But DISH is far from the only company who does that. And it's a fact of life right now, including at my job, changing/additional responsibilities is happening in today's economy. But it can be frustrating.