Cannot access "My Rentals" or On-Demand since getting S221

[broeddog]

I had this problem yesterday and was instructed by advanced tech support to do a hard reset of the hopper, by unplugging the receiver for 30 seconds. I was able to access the own demand content and it played perfectly. If this doesn't fix the issue try resetting your modem and router and see if this fixes the issue.

[myntric]

I've been having this problem since I received S222 -- it worked fine beforehand. The "Rentals" folder is there with my OnDemand downloads in it, but I cannot open the folder at all, yet the other DVR items seem to work fine. The only way I've found to resolve is to reset/reboot the Hopper, then it will work until what appears to be the nightly cycle for the Update Check/AutoHop and it stops working again and the process has to be repeated.

[Whiteyguy]

Ya I'm having the same problem. cannot access video on demand or bb. I have software s222. Every time i click on bb it goes black then back to live tv. I have reset it and hard reset it. I also reset network. also reset modem.

[ChetK]

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ADVERTISING BOX

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Ya I'm having the same problem. cannot access video on demand or bb. I have software s222. Every time i click on bb it goes black then back to live tv. I have reset it and hard reset it. I also reset network. also reset modem.

Same here. This bug needs to be addressed. This thread was started on 8-17 and here we are at the end of Sept. and the problem hasn't been addressed.