Dish Network CEO says label as America’s worst company to work for is “ridiculous”

[digiblur]

Thats the problem with employee surveys across the board, employees fear the worst and wont give honest views, It kind of sucks

Well I will say I saw a survey from a recent poll of state agency workers. Most answered and many of the results were not good at all.

Sent from my C64 w/Epyx FastLoad cartridge

[Liquidforce88]

He does not need a survey. All he has to do is go and look on the internet boards. There is nothing good said about working for this company anywhere.

The problems have been talked about to death.

1. Scheduling of jobs for techs. These drop in jobs are B.S. No customer expects a tech to be at the door within 2 hours of ordering service.
2. Daily demands on the tech have become unrealistic. 6 to 7 jobs in one day is crazy. Meeting all system specs and time slots impossible. You can't have top rated service and do it in 30 min.
3. Expecting techs to bring old systems up to new specs, and not paying anything or next to nothing for it.
4. Back charging techs for things beyond their control.
5. Penalizing techs for customers that live in the woods, customer that are not home for their appointment, customers cancel because sales mislead them or any other reason a job can not be completed that the tech has no control over.
6. Employee's that are forced to work holiday's with no extra pay. Pay TV service is not an essential service, and there is no reason customers could not get there job done a day later. But Dish has show again and again that they FORCE customers to take appointments on holiday's. Nothing more than corporate greed here.
7. Constant changing of the rules or flat made up as they go. (this has to do with the QC people failing jobs)
8. A customer satisfaction system that is setup for the tech to fail. Anything less than a 10 is a fail.
9. Penalizing techs for customers that don't have a home phone or High Speed internet.

I have not worked on the CSR side of the business, but I have heard complaints from them as well on these forums. Things like expecting the CSR to handel a customers complaints in a certain amount of time. How can you expect to have good customer service when you are more concerned about how fast you get the customer off the phone? I have heard of forced OT issues, as well as changed schedules with no consideration of plans the employee may have made.

The biggest thing is that the enviroment of the employee is one of constant fear. Constantly being told that your job is on the line. If you do meet one of the crazy demends this company has, they change it to a harder level. Never being told good job when you do meet a goal. It's always why can't you do better, never great job. I can personally say that Dish is the worst company I have ever done work for. I can't imagine a worse enviroment.

[costanzas_wallet]

8. A customer satisfaction system that is setup for the tech to fail. Anything less than a 10 is a fail.

So, if a tech is scored an 8 on one of the 5 metrics, it's a fail? Now I feel like crap for scoring honestly.
Also, who the hell decided between the 1-10 score, #1 being lowest and #0 being highest? I can only imagine how many customers push #1 and 0 for a ten and end up voting 1.

[jnelly]

So, if a tech is scored an 8 on one of the 5 metrics, it's a fail? Now I feel like crap for scoring honestly.
Also, who the hell decided between the 1-10 score, #1 being lowest and #0 being highest? I can only imagine how many customers push #1 and 0 for a ten and end up voting 1.

Happens all the time. Still the techs fault.

[iamfoesho]

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So, if a tech is scored an 8 on one of the 5 metrics, it's a fail? Now I feel like crap for scoring honestly.
Also, who the hell decided between the 1-10 score, #1 being lowest and #0 being highest? I can only imagine how many customers push #1 and 0 for a ten and end up voting 1.

The company's expectation for a tech is to score a 9.7 or higher. So if a customer gives a score of 7 or below for any of the questions asked, it is automatically scored as a ZERO. Only an 8 or higher will be added to a technicians final score. So basically, if you give a tech (9) 10's and (1) 7 out of 10 questions, his final score would be a 9.0 and would cause him to fail for that metric. But if that 7 given was an 8 instead, the final score would be a 9.8.

[costanzas_wallet]

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Whatever you do, don't organize and then go on strike over fair working standards .. that would really suck for Dish Network.