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08-16-2012 04:27 PM #13
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08-16-2012 04:37 PM #14
He does not need a survey. All he has to do is go and look on the internet boards. There is nothing good said about working for this company anywhere.
The problems have been talked about to death.
1. Scheduling of jobs for techs. These drop in jobs are B.S. No customer expects a tech to be at the door within 2 hours of ordering service.
2. Daily demands on the tech have become unrealistic. 6 to 7 jobs in one day is crazy. Meeting all system specs and time slots impossible. You can't have top rated service and do it in 30 min.
3. Expecting techs to bring old systems up to new specs, and not paying anything or next to nothing for it.
4. Back charging techs for things beyond their control.
5. Penalizing techs for customers that live in the woods, customer that are not home for their appointment, customers cancel because sales mislead them or any other reason a job can not be completed that the tech has no control over.
6. Employee's that are forced to work holiday's with no extra pay. Pay TV service is not an essential service, and there is no reason customers could not get there job done a day later. But Dish has show again and again that they FORCE customers to take appointments on holiday's. Nothing more than corporate greed here.
7. Constant changing of the rules or flat made up as they go. (this has to do with the QC people failing jobs)
8. A customer satisfaction system that is setup for the tech to fail. Anything less than a 10 is a fail.
9. Penalizing techs for customers that don't have a home phone or High Speed internet.
I have not worked on the CSR side of the business, but I have heard complaints from them as well on these forums. Things like expecting the CSR to handel a customers complaints in a certain amount of time. How can you expect to have good customer service when you are more concerned about how fast you get the customer off the phone? I have heard of forced OT issues, as well as changed schedules with no consideration of plans the employee may have made.
The biggest thing is that the enviroment of the employee is one of constant fear. Constantly being told that your job is on the line. If you do meet one of the crazy demends this company has, they change it to a harder level. Never being told good job when you do meet a goal. It's always why can't you do better, never great job. I can personally say that Dish is the worst company I have ever done work for. I can't imagine a worse enviroment.HMC Server aka HR34 & 3 HR25's Broadband Deca
Slimline with SWM5
Sony 32" Bravia
Sony KDF-42A10 42"LCD HDMI
Mitsubishi VS-50111 50" Rear Projection
Home Theather - To much to list
08-16-2012 04:53 PM #15
Also, who the hell decided between the 1-10 score, #1 being lowest and #0 being highest? I can only imagine how many customers push #1 and 0 for a ten and end up voting 1."It's never too late to be who you might have been." - George Eliot
08-16-2012 05:15 PM #16
08-16-2012 05:46 PM #17
08-16-2012 05:48 PM #18
"It's never too late to be who you might have been." - George Eliot