any way to force guide update or timer schedule rebuild?

[Chuck14]

My Hopper has been doing some strange things ever since it updated to S221 earlier this week. Tonight when I look at the Daily Schedule, I see a bunch of items that say "No Info Available" as the title. If I point at them with the cursor, it does display an icon and a description on the right side of the screen, but it's bogus. The descriptions indicate 1 hour shows, but the items are scheduled as large blocks of time like 4-6 hours.

I suspect the guide data has been corrupted but I can't figure out how to make it download a fresh copy. It used to be the running a check switch would cause an immediate guide download, but the Hopper appears to have gotten "smart" enough to determine that 's it's still got the same three satellites as before, so no need to fetch the guide again. That would actually be a nice addition if the guide data was OK in the first place...

I've also tried a red button reboot and pulling the plug tonight. Nothing has changed. I'm considering doing a factory reset and then wait overnight for it to do its nightly update. Maybe that will get it sorted out.

[ohioankev]

I had the same issue and the only thing I got from the techs was that the Hopper will download guide data if the system is not being used for ten minutes. (recording/joeys using tuners/etc) I actually tried this and left the room for about forty five minutes after the reset and my guide data was up to date when i came back.

[MikeD-C05]

Yes, just like the 922 before it, you have put the hopper in standby for a few minutes and it will download the latest guide.

[garys]

On many of the other Dish receivers, if putting in standby or resetting didn't work, then doing a check switch would also force a guide download. I have yet to try this on a Hopper, so if someone who has could chime it.

[ZachS@DISH Network]

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On many of the other Dish receivers, if putting in standby or resetting didn't work, then doing a check switch would also force a guide download. I have yet to try this on a Hopper, so if someone who has could chime it.

Running a check switch test on the Hopper will not force a guide download. As MikeD said the only way to do this is to put the Hopper in standby.

[garys]

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Thanks Zach.