Hopper S222 Feedback

[lucky86]

Two issues experienced today:
1) I couldn't view anything on the External Hard Drive, as it said I needed to have that feature enabled. I've had no troubles before today transferring and watching shows on the EHD.
2) I couldn't go into the My Rentals folder, similar to on S221.

A reboot allowed me to go into the My Rentals folder, but wants me to REFORMAT my EHD because "The attached USB storage device is currently configured for use with another DISH Network account." I recently had my phone (Frontier) bundle with my DISH. Could this be the cause? Did I REALLY just lose all my movies on the EHD??? I haven't reformatted it yet...is there any way to save it??

UPDATE: Nope...no way to save the shows. I got three PPV credits to replace a couple movies my wife hasn't watched yet, but I hope this serves as a warning to those looking to "bundle": move your shows to the internal drive before the end of your billing period!!

There is a household ID/key used for the EHD's and that is how the equipment knows if the reciever you are connecting it to is on the same account. When you bundle the account, your account number changes therefore the EHD thinks the receiver is from another account and won't let you access the content or use the EHD unless you reformat it.

[GaryPen]

I am not sure if this is a 222 issue or an on going issue as I am new to Hopper/Joey as of this weekend. Everytime we are finished watching a DVR show and delete it, when we get back to live TV we here no sound from the channel we were previously on before watching the DVR show. We have to change channels in order to get sound back. Very annoying.

That's what happens to me when I exit the Pandora app.

That used to happen to mine, when I first powered up from standby. It's been ok, as far as that issue goes, for a few SW updates now.

[gblaue]

Well...when I turned the Hopper on tonight, the guide was back on My Channels. Argh.

Dish Engineers - Please fix this.

My Hopper does this every day, but neither of my Joeys do. They stay on list 1

[eichenberg]

My Hopper does this every day, but neither of my Joeys do. They stay on list 1

Mine too

[John Kotches]

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Just thinking out loud here, but it sounds like they are simply storing the current guide in a variable rather than in a config file or a db.

Reboot the box, lose the variable.

Easy to test, on Joey, select a guide that isn't my channels. Then do a power button reset or unplug it.

If it loses the guide it is only stored in memory, not in a config file.

Don't forget hopper reboots nightly which would wipe the variable. Joey only reboots when the software is updated.

Sent from my MB855 using Tapatalk 2

[GaryPen]

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Just thinking out loud here, but it sounds like they are simply storing the current guide in a variable rather than in a config file or a db.

Reboot the box, lose the variable.

Easy to test, on Joey, select a guide that isn't my channels. Then do a power button reset or unplug it.

If it loses the guide it is only stored in memory, not in a config file.

Don't forget hopper reboots nightly which would wipe the variable. Joey only reboots when the software is updated.

Sent from my MB855 using Tapatalk 2

A Dish engineer said that the behavior was deliberate. Their reasoning for doing it is that CS was getting calls from customers complaining of lost channels in the guide, which were caused by the customers not knowing they had a Favorites list selected. By defaulting to My Channels, they think they are reducing calls to CS.

Flawed logic, of course. If the receivers were properly documented, and CSR's properly trained, it would be a non-issue. Plus, they are certainly aggravating far more subs by doing this, as the whole point of Favorites lists is as a substitute for the built-in guides with their flotsam and detritus cluttering up the screen, and making it hard to find anything.

And, it doesn't do it on the Joey! So, how much CS load are they really saving?