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09-16-2012 09:38 PM #1
Making the switch from DISH, but I need to know the truth about some things....help me please
Losing AMC, not that big of a deal.
Losing my local CBS affiliate Sept 1......not happy, but I lived with the OTA option.
Losing B10N.....that's enough. I am tired of being a pawn in the game.
I called DirectTV and got a price for what I want. It seems ok. I didn't pull the trigger yet, had to call Dish to see what my ETF would be.
Called DTV again tonight to ask when I would get service installed if I decided to go with them, because I was going to call Dish tonight and cancel service. I am not unreasonable and did not expect an exact date or time, but some sort of info would have been a guide to go with. Who knows, they could be booked and not out for 2 weeks (this happened to me with Dish when I needed a new receiver installed not long ago, they were so booked that it was 20 day wait to get it).
We went through the basics, and then I asked when the install could be.
Agent ("Pam" but obviously someone from India): We can do tomorrow.
Me: You are telling me that if I order right now, someone will be here tomorrow morning?
Agent: Yes. Now let's get you set up and see when we can get someone out.
Me: You just told me it would be tomorow morning.
Agent: Please hold.
**2 min hold**
Agent: We average 2-3 days.
Me: So it won't be tomorrow?
Agent: It could be!
Me: I want to know if it will be, or will it be later this week? That makes a difference to what my decision will be tonight.
Agent: Please hold.
**1 min hold**
Agent: Sir, we average 2-3 days, sometimes longer. But it may be tomorrow, but more likely 2-3 days.
Me: You are totally contradicting yourself and not providing a clear answer.
Agent: So let me get your credit card number so we can start your service at the end of the week....
Me: huh?! Let me speak to a supervisor.
Supervisor, already filled in on my question: Sir, we have FOUR houses on your street schedule for installations tomorrow. If you order now, I can make you first on the list. (RED ALERT!!)
Me: You are telling me right now that FOUR people on my street are getting service installed tomorrow morning? You are sure of this.
Sup: Yes, I am sure and looking at this now *starts counting* 1, 2, 3, 5, 7.....yes, 4.
Me: You are obviously lying because there are only 8 houses on this street, and there is no way 4 of them are getting installed tomorrow.
First off, if there a DTV truck on my street tomorrow and 4 installs are being done, I will donate $500 to this site.
It seemed like push tactics for the sale, but what REALLY bothers me....the lying. The guy obviously was lying to me ("Rod" from Texas, aka South India as per his accent, I can tell.....)
My question.......is this the norm at DTV?
After this is answered, I will ask for help on my setup if I decide to go with DTV.
THANKS in advance.
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09-16-2012 09:46 PM #2Pub Member / Supporter
Sounds like a big crock of crap, seems all the CSR wanted was your credit card and her commission of the sale. Been with Dish since 1998, like Dish, but these dropped channels, espicially Big 10, is a little too much. Actually thoughts of a move are coming to me as well. Interested in hearing input on your situation. Keep us posted, Thanks.
09-16-2012 09:53 PM #3Studebaker driver
Sassan, I would try calling back. A different csr will probably make a big difference.BTW, my name is Chip, Raoul5788 is just a screen name
09-16-2012 09:59 PM #4Supporting Founder
When I switched from Dish to DTV I called on a Monday night and the installation was on Wednesday. I couldn't be happier with my DTV setup, should have made the switch years ago.
09-16-2012 11:04 PM #5
The rep was in a hurry to get you signed up. The person didn't have a good feel for handling the transaction. So, under those circumstances, it's best for prospective customer to end the call and try again with a rep who doesn't give off the bad vibe.
09-16-2012 11:38 PM #6SatelliteGuys Regular
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What I want to know, though, is what am I am walking into? Are people here happy with Direct and their service and tactics? I have been reading, but like as much feedback as possible before making amy decisions.
If thia type of call is the norm, then blehhhhhhhhhhhhhh. Just verifying its not.