Making the switch from DISH, but I need to know the truth about some things....help me please

[Jimbo]

The overwhelming majority of people that switch, are very happy.

[malacoma]

I switched a week ago and am very happy. The CSR I got on the phone was great, almost too giddy, but he was trying to sell me something. He was not unreasonable at all, overly friendly, but not unreasonable.

[stardust3]

If you have a local store that would help. Do your research & know exactly what you want when you call. If getting hd get a dvr because the advanced receiver fee has you paying for it whether you get it or not, that fee also includes whole home.

[rapidturtle]

I made the switch about 2 months ago. I signed up online, so didn't have to deal with a CSR. I called them before my install though to see if I could get the new deal they were offering. I just wanted Sunday ticket max instead of basic Sunday ticket, which they had started to offer after I had already singed up. The CSR wasn't very helpful. She said I would have to cancel my order and then redo it, and I could possibly loose my install date, and I might loose some of my rebates and discounts. I didn't do it, and then sent them an email complaining about it. I got a call a day later from them, and a very helpful woman on the phone apologized for the CSR, and gave me the Sunday ticket max promotion. I got the feeling that the original CSR was just reading from a script and wasn't going to deviate from it.

As far as the switch, I am very happy with D*. The whole home setup is awesome. I had a 722 setup with Dish, and everything with D* just seems a little bit more polished. It is very simple and easy to use, and so far I don't miss anything about Dish. I now get all of my RSN's, AMC, and the weather channel has local on the 8's. With the HR34, I never have any recording conflicts.
Good luck in whatever you decide. I think you will be happy with D* if you switch.

[zim2dive]

Thanks guys.....I quickly figured out the situation and I know calling back will probably end in a different result.

What I want to know, though, is what am I am walking into? Are people here happy with Direct and their service and tactics? I have been reading, but like as much feedback as possible before making amy decisions.


If thia type of call is the norm, then blehhhhhhhhhhhhhh. Just verifying its not.

I'll be going back to Dish once my 2 yr contract is up.. I had nothing but issues with the signup credits (ie. lost referral credit), followed by a poor installation (fixed 3 months later), and am starting to see other issues now too. In 6? months of DTV service, I've spent more time on the phone with DTV (getting these types of issues resolved), than I ever spent in 4-5 years of Dish service.

[SkiKing]

---

ADVERTISING BOX

---

The overwhelming majority of people that switch, are very happy.

The majority that switch from any provider to a new provider are happier with that new provider. There is a reason why they switched.