Welcome HOME to SatelliteGuys! We are America's Most Popular Satellite Forum!
- JOIN US AS A MEMBER TO GET RID OF MANY OF THESE ADS INCLUDING THIS BIG AD BOX!!!
- This message (and many of these ads) will appear on every screen until you register! CLICK HERE to Register for FREE!
Genie Client Issues
Hi everyone, I'm a newbie here from the Rough River area in Ky. I'm also a newbie Directv customer as of 10/26. Directv installed their new Genie system w/2 clients in our home. The first week was OK, but after that I have been having to reset the Genie a little too often. The problem began last week. I turned on the TV client in the basement and just had a blank white screen. The Genie on the main TV in the living room works fine. Of course when the client is out in the basement, the client in the spare bedroom is out also. I unplugged the clients, then plugged them back in to reset. They still wouldn't work. A tech came by and reset the main Genie in the living room. Then my clients came back on. OK it seems everything was fine 'till the next day. The same thing happened. Turned on spare TV, clients not working with white screen. Reset the Genie, everything comes back on. Two days later, clients stopped working again, reset, then back on, I left to get something to eat, came home 2 hrs later clients were off again & needed to be reset again (twice in same day)! What's going on here? I've never had this problem before with the DVR when I was with Dish. I called Directv and CS told me to leave the clients on for 48hrs to resolve problem. Have you ever heard of this? The remotes work both TV and client (on/off). He's telling me to just shut off the TV. What do you think? Thanks.
11-12-2012 07:43 AM