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Thread: Genie Client Issues

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    Genie Client Issues

    Hi everyone, I'm a newbie here from the Rough River area in Ky. I'm also a newbie Directv customer as of 10/26. Directv installed their new Genie system w/2 clients in our home. The first week was OK, but after that I have been having to reset the Genie a little too often. The problem began last week. I turned on the TV client in the basement and just had a blank white screen. The Genie on the main TV in the living room works fine. Of course when the client is out in the basement, the client in the spare bedroom is out also. I unplugged the clients, then plugged them back in to reset. They still wouldn't work. A tech came by and reset the main Genie in the living room. Then my clients came back on. OK it seems everything was fine 'till the next day. The same thing happened. Turned on spare TV, clients not working with white screen. Reset the Genie, everything comes back on. Two days later, clients stopped working again, reset, then back on, I left to get something to eat, came home 2 hrs later clients were off again & needed to be reset again (twice in same day)! What's going on here? I've never had this problem before with the DVR when I was with Dish. I called Directv and CS told me to leave the clients on for 48hrs to resolve problem. Have you ever heard of this? The remotes work both TV and client (on/off). He's telling me to just shut off the TV. What do you think? Thanks.


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    Welcome to the Site !

    Does the HR34 go out as well or just the clients ?

    IF it's JUST the Clients, I would think maybe they are bad or you have bad cabling from the HR34 to the client(s), also possibly a bad Power Inserter and the HR34 is getting enough signal to run, but the clients are not.

    When the Installers here chime in, they will have a more precise idea.

    I do my own installs, but haven't dealt with the Genie or clients yet.
    Lets Go Red Wings !!!



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  4. #3
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    The clients are the only things that stop working. You turn the TV on in the spare rooms and all you have is a white screen. Main room and unit are alright. Then when you reset the Genie, everything works again. Excuse my ignorance but for future reference is the Genie and HR34 the same thing/unit? I'm curious as to why CS instructed me to leave the clients on for 48hrs? Have you heard of this?

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    Quote Originally Posted by preacherJohn View Post
    The clients are the only things that stop working. You turn the TV on in the spare rooms and all you have is a white screen. Main room and unit are alright. Then when you reset the Genie, everything works again. Excuse my ignorance but for future reference is the Genie and HR34 the same thing/unit? I'm curious as to why CS instructed me to leave the clients on for 48hrs? Have you heard of this?
    Yes the Genie and the HR34 are one in the same ... They "Named" the HR34 because of the "Hopper" and all the talk that it's getting or got.

    As for leaving the clients on for 48 hrs, No, I've never heard that before, however, you can leave ALL your equipment on 24 /7 if you want. The DVR's are on all the time anyways, just the front panel shuts off .... the unit has to be ON or you wouldn't be able to rewind the buffer if you happened to turn it on and wanted to back up what was there.
    The buffer goes for 45 minutes.

    BTW, the "Clients" your referring to, they are the C31's, correct ?
    Lets Go Red Wings !!!



    HR44-500, 2 HR24-500's, 2 HR24-100's, SL3 Dish, SWM Dish, AM21, 60" Pioneer Elite, 2 - 42" Pioneer Elite's, Sony BDP-S790


    Thinking of signing up for DIRECTV? Please PM me for my DIRECTV account number and we can both save $100 on our DIRECTV bill!

  6. #5
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    I had the same issue for the first couple of hours but I then forced a firmware upgrade on the HR34 and after that all of my issues with the clients were resolved.

  7. #6
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    Quote Originally Posted by JAG72
    I had the same issue for the first couple of hours but I then forced a firmware upgrade on the HR34 and after that all of my issues with the clients were resolved.
    Nailed it on the money!! Software issue, it's known and we've actually received emails on this about 2 weeks ago on. They're suppose to be releasing a software update for this fix and another goody

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