Job security for meNow that you mention it, he did say he was only installing 3 LNBs, but that's all I would need, since I could not "see" the older sats.
DirecTV sent the guy, so I guess it was a crap shoot who I got.
When he installed the system, I told him I had a hub right where the Genie was going, but he told me he only had a wireless cinema kit, and that's what I was going to get. I told him the wireless signal was weak in that part of the house, but he said it would be fine. It wasn't.
I called DTV and at first they told me that I would have to pay $200+ to get a guy to come out and install a wired kit. I asked for retention, and that guy said he'd send me a wired kit to install myself. When I got the shipping confirmation, I saw it was ANOTHER wireless kit.
I called DTV again, and once again got a fairly beligerent person who declared that I would indeed have to pay $200+ dollars to get someone to come out and install the wired kit because the hard wired kit HAD to be installed by a tech. Again, I asked for retention, and this time they said they'd send a guy out for "free".
I watched him wire in the wired kit, and there was nothing to it. I really don't understand why they insist that a tech has to come out to install the damn thing.