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How can I talk with a live person?
I have called two different 800 numbers with DirecTV and am not allowed to talk to live person. The automatec voice says: Because there is such a long wait to speak with an associate, we will let you answer your question by automation. Then no matter what choice I make, I cannot get an answer or help that I need. All I want to do is drop the 90 day special I was offered when I signed up on May 5. I am sooo afraid that DirecTV will continue the special offer at an increase of FIFTY DOLLARS a month, and we cannot afford that! I remember when we signed up they said to call to have it cancelled. Well, I can't get through.
My next question is should I stop payment on the VISA card. If VISA won't let me, then I will drop the card. I am very worried because I remember the guy said to CALL them to cancel. Any help or advice would be appreciated.
07-18-2005 04:18 PM