I have called two different 800 numbers with DirecTV and am not allowed to talk to live person. The automatec voice says: Because there is such a long wait to speak with an associate, we will let you answer your question by automation. Then no matter what choice I make, I cannot get an answer or help that I need. All I want to do is drop the 90 day special I was offered when I signed up on May 5. I am sooo afraid that DirecTV will continue the special offer at an increase of FIFTY DOLLARS a month, and we cannot afford that! I remember when we signed up they said to call to have it cancelled. Well, I can't get through.
My next question is should I stop payment on the VISA card. If VISA won't let me, then I will drop the card. I am very worried because I remember the guy said to CALL them to cancel. Any help or advice would be appreciated.
Although I have never had any trouble getting through to a live CSR, it is highly possible that they may be having a PBX outage or something. Try calling a tech line and "play stupid" about the number you dialed and ask to be transferred to a live billing CSR.
Try any of theses (some are regular numbers) other users will post more.
1-800-531-5000 (tech line I think)
Heres a little trick I learned about calling Directv customer service and getting your call answered really FAST! Guaranteed to work. There service is all automated now and is helpful but no help when you need to talk to somebody.
Heres what I do
1.First enter your telephone number
2. Push the button to make a credit card payment"but don't enter any numbers"
3. Push the # key instead
just a repost from DBSTalk.com It sure helped me...
I haven't had a problem like that with DirecTV in years. Here's a suggestion. Try calling at odd hours. If you get up at 5am call them then or if you stay up to watch Letterman or Leno or whatever call before you go to bed. I get out of work at midnight and I call a lot of companies during the night. It's surprising how helpful they can be at 3am.