Welcome HOME to SatelliteGuys! We are America's Most Popular Satellite Forum!

        

Page 1 of 2 12 LastLast
Results 1 to 6 of 11

Thread: How can I talk with a live person?

  1. #1
    Join Date
    Jan 9th, 2005
    Posts
    26
    Post Thanks / Like

    How can I talk with a live person?

    I have called two different 800 numbers with DirecTV and am not allowed to talk to live person. The automatec voice says: Because there is such a long wait to speak with an associate, we will let you answer your question by automation. Then no matter what choice I make, I cannot get an answer or help that I need. All I want to do is drop the 90 day special I was offered when I signed up on May 5. I am sooo afraid that DirecTV will continue the special offer at an increase of FIFTY DOLLARS a month, and we cannot afford that! I remember when we signed up they said to call to have it cancelled. Well, I can't get through.
    My next question is should I stop payment on the VISA card. If VISA won't let me, then I will drop the card. I am very worried because I remember the guy said to CALL them to cancel. Any help or advice would be appreciated.


  2. # ADS
    Register Today & This Ad Goes Away! Syndicated Advertisement
    Join Date
    Always
    Posts
    Many

    Reigster at SatelliteGuys
     
  3. #2
    Help Keep SatelliteGuys For All, Click a Star and Become a Supporter! charper1 did! Help Support The Site And Get Rid of the Syndicated Ads, charper1 did! If you enjoy the site consider supporting it, charper1 did! Be COOL like charper1 and Click a Star and become a Supporting Pub Member today!
    Join Date
    May 18th, 2004
    Location
    I'm Nationwide
    Posts
    18,442
    Post Thanks / Like
    Although I have never had any trouble getting through to a live CSR, it is highly possible that they may be having a PBX outage or something. Try calling a tech line and "play stupid" about the number you dialed and ask to be transferred to a live billing CSR.

    Try any of theses (some are regular numbers) other users will post more.

    1-800-getsports
    1-800-directv
    1-800-494-4388
    1-800-531-5000 (tech line I think)
    1-888-777-2454

  4. #3
    Join Date
    Apr 18th, 2005
    Location
    Myrtle Beach SC
    Posts
    598
    Post Thanks / Like
    This was posted by Plywoodstatebum back in June,

    Heres a little trick I learned about calling Directv customer service and getting your call answered really FAST! Guaranteed to work. There service is all automated now and is helpful but no help when you need to talk to somebody.
    Heres what I do
    1.First enter your telephone number
    2. Push the button to make a credit card payment"but don't enter any numbers"
    3. Push the # key instead
    BAM!!

    just a repost from DBSTalk.com It sure helped me...

  5. #4
    Help Keep SatelliteGuys For All, Click a Star and Become a Supporter! charper1 did! Help Support The Site And Get Rid of the Syndicated Ads, charper1 did! If you enjoy the site consider supporting it, charper1 did! Be COOL like charper1 and Click a Star and become a Supporting Pub Member today!
    Join Date
    May 18th, 2004
    Location
    I'm Nationwide
    Posts
    18,442
    Post Thanks / Like
    Cool, the old fake payment or wrong credit card trick. Good info. Sometimes you can try the "0" or "*" or "#" alone on some PBX systems to get to the operator.

  6. #5
    Join Date
    Jan 9th, 2005
    Posts
    26
    Post Thanks / Like
    Thread Starter
    Very helpful all. Thanks.
    I did try the "0" and they said "hold on please". I held on to the music for 45 minutes. I then got on dial up and posted this. I ALWAYS have great sucess online.

  7. #6
    Join Date
    Feb 13th, 2005
    Posts
    333
    Post Thanks / Like
    I haven't had a problem like that with DirecTV in years. Here's a suggestion. Try calling at odd hours. If you get up at 5am call them then or if you stay up to watch Letterman or Leno or whatever call before you go to bed. I get out of work at midnight and I call a lot of companies during the night. It's surprising how helpful they can be at 3am.

Page 1 of 2 12 LastLast

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •